Staff NOC Engineer

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040 electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution powering one of the worlds leading EV charging networks and a comprehensive set of hardware software and mobile solutions for every charging need across North America and Europe. We bring together drivers businesses automakers policymakers utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007 ChargePoint has focused solely on making the transition to electric easy for businesses fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint we foster a positive and productive work environment by committing to live our values of Be Courageous Charge Together Love our Customers Operate with Openness and Relentlessly Pursue Awesome. These values guide how we show up every day align and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go in any context for generations to come.

Reports To

NOC Delivery Manager

What You Will Be Doing

• NOC Support Engineers will provide technical expertise in resolving and fixing the problems arising in the ChargePoints array of Charging stations.
• You have to define and diagnose resolutions for the issues and drive resolution of charging stations faults and systematically reduce critical outages and improve overall uptime of the Charging Stations.
• You will be analyzing diagnosing isolating and resolving problems and documenting your analysis in the case notes.
• You will also work collaboratively with other services teams.
• You learn and understand the various technological aspects of different models of the ChargePoint Charging stations and will handle the situation and drive towards faster resolution.
• You will work in a ITIL service lifecycle Framework and ensure MTTR and MTBF are achieved.
• You will Create technical documentation and make improvements to processes and procedures.
• Perform proactive preventative maintenance for both hardware and software.
• You will work in a Shift that spans 24 hours in various shift timings and you will work from the Office all 5 days of the week.

What You Will Bring to ChargePoint

• Tenacious commitment to customer focused support
• Comfort with making complex decisions and excited by thinking outside the box
• Must have exceptional troubleshooting and advanced analytical thinking skills for complex issue resolution between hardware/software components
• Ability to accurately convey complex concepts in easily digestible communications both verbally and in writing
• Proven experience in driving initiatives cross-functional collaborations and holding others accountable to expectations
• Account management skills including investigating and understanding current and historical issues for specific accounts
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures processes requirements or cultures
• Ability to work effectively and complete tasks/projects with minimal supervision
• Proactively identify areas of product improvement including design enhancements failure analysis and quality control
• Focuses and guides self in accomplishing work objectives
• Deals effectively with others in antagonistic situations using appropriate interpersonal styles and methods to reduce tension or conflict
• Actively appreciates and includes the diverse capabilities insights and ideas of others and working effectively and respectfully with individuals of diverse backgrounds styles abilities and motivation
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Requirements

• Minimum of 6 years in a technical support environment for complex hardware and software solutions
• Working experience certifications or bachelors degree in technical field
• The ideal candidate should be from any of the following experience - Network engineer - Systems engineer Linux Unix or Windows engineer - Backup or Storage engineer - Electrical or Electronics engineer - Technical Support engineer who has ability to understand and diagnose the technical aspect in any technological domains.
• The ideal candidate should have previous exposure and working knowledge into CLI interface of more or more flavors of Linux (ex: RedHat Ubuntu etc). The candidate can also have working experience in Unix.
• The ideal candidate is well versed in Industry standards practices and solutions.
• The candidate should have good exposure and understanding of the Operational processes of Incident Management Change Management and Problem Management.
• Understand the ITIL or any other operations Service lifecycle frameworks or Project management or quality frameworks.
• Desirable to have candidates with well versed knowledge in Microsoft Word Excel and Powerpoint.
• Its desirable if the candidate has knowledge on Power distribution and/or power electronics fundamentals familiarity with AC/DC EV charging protocols: CCS CHAdeMO J1772 etc.
• The candidate should be an excellent communicator with skills in Documentation and creating knowledge articles.
• Desirable to have worked in CRM tools like Salesforce Servicenow Jira etc.

Location

Bangalore India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race color ethnicity ancestry national origin religion sex gender gender identity gender expression sexual orientation age disability veteran status genetic information marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs we will contact you directly.