People Services Lead ISEAM

About PX Operations at SKF

PX Operations is the backbone of SKFs people experience a global team committed to delivering precision reliability and service excellence. We ensure the essential moments in every employees journey work flawlessly: accurate pay clean and trusted data efficient lifecycle services and fast clear support. Our purpose is to create a better tomorrow and we enable it by building a people experience that is simple digital and consistent across borders allowing our colleagues to stay focused on innovation performance and customer success.

What we stand for

• • Precision you can trust: Our services work the first time every time.
  • Simplicity that empowers: We streamline and standardize processes so work flows effortlessly.
  • A global network: We collaborate across cultures regions and functions to deliver one SKF experience.
  • Continuous improvement: We take ownership act fast and always look for better ways to serve.
  • Humancentered design: Every interaction matters we make it clear supportive and meaningful.

Why Join PX Operations

Here your work has direct impact. You help shape the employee experience for thousands of colleagues across the world. You grow by working in a truly global environment building networks developing new skills and contributing to improvements that scale across SKF.

You join a culture that values ownership and accountability encourages ideas and empowers you to act. A place where every process you improve every solution you shape and every service you deliver contributes to a better tomorrow.

PX Operations Precision in Service. Better Tomorrow in Motion.

JOB DESCRIPTION

Position Title:People Services Lead ISEAM

Reports To: Head PX GBS

Location: Pune India

Purpose of the Role

In this role you will help shape how we design and deliver People Experience processes. Together with your team you will turn strategy into user friendly effective processes that enhance employee experience operational excellence and service delivery.

You will work closely with PX colleagues Center of Experts and business stakeholders to contribute to a modern and unified Px organization.

Supports manufacturing environments and engineering driven operations as many of your internal customers work close to SKFs core business.

Key Responsibilities

• • Lead coach and develop Px team in ISEAM to support our business and Px Operation.
  • Build and engaged agile and service focused team that transcends country borders.
  • Ensure timely and high-quality service delivery in full compliance with global and local standards and seamless employee experience.
  • Act as the escalation point ensuring service levels and operational standards are met.
  • Identify service gaps and implement improvements using data and insights that simplify and enhance processes (enable continuous improvement)
  • Collaborate across global regional and local PX teams to streamline processes and support digital solution adoption to aim efficient scalable Px Operations
  • Build trustful effective relationships with key stakeholders and contribute to the ongoing PX transformation.
  • Be responsible for selected PX processes and activities (e.g. Service Desk People Data Total Reward & Benefits Administration On/Offboarding Mobility Time & Attendance Administration).
  • Px projects participation towards growth in new Px operation model.

What you bring

• • Bachelors degree in HR Business Administration another relevant field or equivalent experience.
  • Experience from working in GBS/Shared Services environments.
  • Solid experience from a leadership role managing mid to largesized and multicultural teams including responsibility for recruitment development task allocation and performance management.
  • High proficiency in English written and spoken.
  • Experience working with and improving People Experience processes; Px/HR operational experience is required.
  • Experience with HR digital tools is an advantage to support ongoing journey in new service delivery model (ServiceNow Succes Factors Others).
  • High level presentation capabilities and clear communication skills.
  • Experience working in an international environment will be considered an asset.
  • Willingness and ability to travel when required.

What We Offer

• • The opportunity to make a real impact on the employee experience at a global scale.
  • A collaborative environment with exposure to international colleagues and networks.
  • Competitive salary including annual bonus Benefits private medical insurance
  • Continuous learning and development in PX operations digital tools and process excellence.
  • A culture that values ownership encourages ideas and supports personal growth.
  • A chance to contribute to SKFs purpose of creating a better tomorrow.