Director, Program Management Experience Strategy (Sam's Club)

Position Summary...

What youll do...

• Build the teams operating system from the ground up by creating scalable processes for project intake prioritization and execution and bringing structure to a fast-moving high-impact portfolio of work.
• Provide immediate operational relief and long-term leverage by organizing and maintaining a centralized view of all initiatives ensuring leaders have real-time visibility into progress risks and tradeoffs.
• Act as a Chief of Staff to Experience Strategy leadership by translating discussions into action and driving follow-ups assigning ownership and ensuring critical work moves forward without friction.
• Ensure the right work gets done not just more work by evaluating incoming requests aligning them to strategic priorities and establishing clear decision-making frameworks.
• Stand up and scale knowledge management systems by organizing indexing and operationalizing case studies research and insights so teams can easily access and build on past work.
• Lead and support complex cross-functional initiatives by stepping in as a program lead when needed aligning stakeholders managing timelines and ensuring outcomes are delivered.
• Operationalize storytelling and communication by creating consistent ways to share progress insights and impact across stakeholders by elevating the visibility of the teams work.
• Embed design and research operations best practices by introducing tools workflows and governance that enable service design and innovation efforts to scale effectively.

What youll bring...

• A proven track record of building structure in ambiguous environmentsyouve created processes not just followed them
• Experience operating as a Chief of Staff Design Ops Research Ops or Strategy Ops leader ideally supporting senior design or innovation executives
• Strong ability to prioritize across competing demands and bring clarity to what matters most
• A bias for action and ownershipyoure a self-starter who naturally steps in to solve problems without waiting for direction
• Experience managing or supporting cross-functional programs and stakeholders including senior leadership
• Ability to translate strategy into execution ensuring ideas dont stall out
• Strong organizational instinctsyou know how to build systems for knowledge management project tracking and team operations
• Experience with service design design strategy or research environments (or close partnership with those teams)
• Excellent communication skills especially in storytelling synthesizing insights and driving alignment
• High attention to detail paired with the ability to see and manage the big picture