Online Retail Assistant

Online Retail Assistant 40 hours per week

Starting salary 26436.80 per annum

We are seeking an Online Retail Assistant to join our small and dedicated team in Luton. This role is key to increasing income and profitability from our online shops specifically through eBay whilst also delivering exceptional customer service.

Key Responsibilities:

• Collaborate effectively with staff to achieve team goals and targets.
• Create effective accurate and attractive product listings to increase competitiveness.
• Manage customer complaints with professionalism and empathy striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
• Contribute towards the growth of Keech online shop by maximising opportunities
• Oversee stock control optimise listings and manage product rotation to improve the online shopping experience.

What were looking for:

• Experience of online selling platforms (specifically eBay or similar)
• Confident in producing adverts and writing product listings
• Good attention to detail with a keen eye for accuracy
• Strong team player with excellent interpersonal skills
• Proficiency in Microsoft Office programmes and willingness to learn new systems

Why join us:

• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Healthcare scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring supportive and inclusive environment

For further details please see the Job Description and Person Specification below.

As an equal opportunity and disability confident leader accredited employer we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings and we are committed to fostering an inclusive environment.

We reserve the right to close this vacancy early if sufficient applications are received.

If you require any assistance completing the application formplease contact

Please dont use AI in your application we want to hear from you not ChatGPT.

The successful applicant will be required to undertake a basic disclosure and barring services (DBS) check.

Keech Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire. Children and their families in Bedfordshire Hertfordshire and Milton Keynes. At home in hospice or wherever were needed.

As a teaching hospice our exceptional people training and facilities are helping local communities to live and die well.