Comms & AI Intern

Your mission

We are looking for a Comms & AI Intern to join our Growth & CRM team within Courier/Rider Operations. This is a unique high-impact role where you will sit at the intersection of lifecycle campaign execution and AI-powered innovation helping the team not only deliver best-in-class rider communications but also shape how we integrate AI tools into our CRM workflows.

You will bring a hands-on attitude and genuine curiosity for emerging AI tools helping us move faster personalize at scale and think smarter about how we engage riders across 22 countries. This is not a passive role we want someone who will challenge the status quo experiment boldly and bring fresh AI-driven ideas to the team.

The journey
CRM Campaign Execution

• Support the end-to-end execution of lifecycle campaigns across channels (push email SMS in-app) from briefing and building to launching and monitoring.
• Help design and execute communication flows targeting rider acquisition onboarding reactivation and long-term engagement.
• Analyze and Improve CRM Performance: Track and assess CRM performance metrics (activation conversion retention) run A/B tests and turn data into actionable recommendations.
• Collaborate with local teams across 22 countries to adapt campaigns to regional needs and communication preferences.

AI-Powered CRM Innovation
Explore and test AI tools to improve campaign performance and team efficiency.
Identify opportunities where AI can automate repetitive CRM tasks and help the team adopt these tools in practice.
Contribute to an internal knowledge base of AI use cases and best practices for CRM acting as an AI advocate within the team.
Stay on top of the evolving AI landscape (new models tools prompting techniques) and proactively share relevant developments with the team.
 

Qualifications :

What You Will Bring To The Ride

• Ability to work 40 hours per week during at least 6 months
• Background: Bachelors degree in Marketing Business Engineering Data Science or a related field.
• AI Curiosity & Strategic Thinking: You are genuinely excited about AI you follow new developments experiment with tools on your own and can think critically about where AI creates real value vs. hype.

• Execution Mindset: Proactive hands-on energized and ready to make things happen even under tight deadlines or shifting scopes.

• Communication: Exceptional verbal and written communication skills (English is a must).

Additional Information :

At Glovo your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think decide and collaborate. What you achieve matters and how you achieve it defines us. Together they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Remote Work :

No

Employment Type :

Intern