Night Auditor Relief Night Manager

Our Ambassador will:

• Oversee overnight front office operations supervise late check-ins early check-outs and ensure smooth guest service during night hours.
• Complete night audit duties reconcile finances daily revenue balance PMS reports and prepare accurate financial summaries for relevant departments.
• Maintain security and safety monitor the property overnight manage emergencies and ensure compliance with hotel policies and procedures.
• Handle guest needs promptly manage wake-up calls newspaper orders room service and special requests with professionalism and care.
• Support communication and reporting compile and distribute night reports update statistics and communicate key information to morning teams.
• Supervise and assist staff guide night porters and support other departments (Front Office F&B Housekeeping) as needed.
• Uphold standards and compliance follow PCI cash-handling and liquor-licensing policies maintaining guest confidentiality and brand standards.

Qualifications :

• Full clean New Zealand manual drivers licence is a bonus (LCQ/Managers Certificate an advantage).
• Previous experience in a five-star or luxury hotel environment preferred ideally with exposure to PMS Opera or Opera Cloud systems.
• Exceptional attention to detail and time management maintaining a professional image through polished presentation and communication.
• Proactive adaptable and positive able to thrive in a fast-paced environment while delivering genuine guest-focused service.
• Flexible availability including nights weekends and public holidays (night allowance paid at 1.25x between 12:00 am 5:00 am).
• Committed to continuous learning and professional growth showing enthusiasm for developing within the Sofitel brand.

Additional Information :

• Learn your Way - Access to Dobeco so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage Accommodation Worldwide
• Complimentary meals on shift
• Accors Parental Leave Scheme - up to 12 weeks of paid leave for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program

Remote Work :

No

Employment Type :

Part-time