Assistant Manager Processing Payables and Receivables

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If youre looking for a career that will help you stand out join HSBC and fulfil your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world with operations in 62

countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager - Processing.

Why join us

The incumbent will be working in the Payables & Receivables department under Markets Securities Services Operations. He/She will be involved with different activities in both running and changing the Bank reporting directly to the Manager for Operations and with very close coordination with the Assistant Vice President for Operations and staff of different levels from the service provider and the Fees & Billing Utility team.

The jobholder will primarily focus on Structured Equity Derivatives Brokerage but will also be heavily involved with activities relevant to all the balance sheets in scope of Payables & Receivables both in the current and future state

The Opportunity:

The role incumbent is responsible for supporting various activities within Payables & Receivables. This includes the following (but not limited to):

• Processing of invoices related to Structured Equity Derivatives (SED) Brokerage ensuring timeliness and accuracy of submissions while adhering to the control requirements.
• Reporting and escalation of issues encountered during validation of brokerage invoices such as but not limited to broker-onboarding broker-rate discrepancies and fee variances.
• Engaging in discussions with the wider Fees & Billing Utility team to raise record and agree resolution on exceptions and issues.
• Daily CLEAR attestation to ensure all tasks under the incumbents remit are delivered within acceptable timelines.
• Actively participating in change projects to help the Bank achieve its strategic plans for the Brokerage process

In this role you will:

Impact on the Business

• To ensure that all work is delivered within agreed timeframes and meets the required high-quality standards.
• To deliver high quality customer-driven service which provides customers with a positive view of HSBC and meets their expectations in terms of accuracy timeliness and professionalism of response.
• To manage complex processes in a changing environment evaluating operational impacts and manage change implementation which can be driven due to internal or external factors.
• To ensure adherence to policies and procedures to mitigate any adverse impact on business

Customers / Stakeholders

• To understand and deliver excellent customer service.
• To process instructions accurately to achieve agreed quality standards and targets as amended or notified from time to time on all the processes worked.
• To work productively and professionally and demonstrate ways to improve service and increase productivity.
• To build professional relationships with colleagues in other areas.

Leadership & Teamwork

• To proactively suggest and design improvements in process workflows.
• To work well independently complete assigned tasks in the established time frame and complete regular assignments without reminders or additional follow-ups.
• To participate in team meetings and activities and promote team spirit and cohesiveness.
• To contribute to the creation of a supportive work environment driven by people-centric value

Operational Effectiveness & Control

• To ensure accurate calculation of brokerage commission fees and trades reconciliation
• To ensure that exceptions are identified and escalated in accordance with procedures in a timely manner.
• To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group relevant Functional Instruction Manuals Operating Instructions Books and Process Guides.
• To be aware of the Operational Risk scenarios associated with the role and to ensure that all actions take into account of the likelihood of operational risks occurring.
• To acquire and update knowledge on procedures related to relevant processes.
• To ensure that work is completed in accordance with established procedures and standards
• To identify and immediately escalate potential showstoppers.

To be successful in this role you should meet the following requirements:

• A clear sense of what they want to achieve in their career i.e. how MSS and this particular role fits in their longer term career.
• An ability to analyze complex processes and identify root causes.
• An above-average desire to learn and that development opportunities are of both a vertical and a lateral nature.
• Control oriented; should have a good understanding of the function of controls.
• An understanding of the necessity of change and thus is an active participant or driver of change and process improvements.
• A strong desire for high performance and has a demonstrable ability to do so.
• A clear appreciation of the level of pressure in this role and is up for the challenge.
• An interest in joining a truly global process with the ability to manage relationships across different cultures.
• Is interested in developing a long term career with investment banking.
• Minimum graduate in accounting business finance or equivalent desired but not essential.
• Proficient in MS Excel Office with special focus on the usage of MS Office Excel and MS Office Access.
• Excellent English written and spoken hard-working organized diligent and above all a team player.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed and/or if relevant on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

Youll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.