Transformation

About the role

We are looking for a P6 Senior Expert Transformation to strengthen our transformation capability across business process redesign systems thinking automation and AI-enabled operating model change. This role will help the transformation team deeply understand how work happens today identify gaps and inefficiencies shape future-state processes validate opportunities through prototypes or POCs and provide structured delivery-ready inputs to Product Owners and Technology teams.

This is not a traditional Business Analyst or Product Owner role. Product Owners will continue to own detailed functional requirements user stories acceptance criteria backlog management release planning and feature-level success criteria. This role works upstream to define the process problem transformation opportunity future-state operating model AI/automation potential POC validation approach and clear handoff inputs for delivery teams.

Key responsibilities

• Lead current-state business process discovery and gap analysis across teams tools systems handoffs controls and decision points.
• Map how work actually happens including exceptions manual workarounds rework loops dependencies and operational pain points.
• Design future-state workflows and operating model recommendations that improve speed quality productivity scalability control and user experience.
• Identify where AI GenAI workflow orchestration automation or agentic AI concepts can create measurable business value.
• Shape and validate transformation opportunities through prototypes POCs pilots or practical experiments before full delivery commitment.
• Connect process data systems people controls governance and outcomes to provide strong systems-level transformation thinking.
• Partner with Product Owners and Technology teams by providing structured process context value hypotheses POC findings dependencies risks and delivery-ready inputs.
• Facilitate stakeholder workshops and align business Product Technology Data Governance Operations and BAU teams on problems scope outcomes and next steps.
• Define process-level KPIs value measures governance needs and BAU handover considerations.

Qualifications :

• 8 years of experience in business transformation operations transformation process redesign process improvement product operations business analysis or a related field.
• Strong current-state process discovery gap analysis process mapping and future-state design capability.
• Strong systems thinking with the ability to connect people process data systems controls governance and business outcomes.
• Experience working with Product Owners Technology Data Operations or Governance teams.
• Experience translating ambiguous business problems into structured transformation opportunities and delivery-ready inputs.
• Strong stakeholder management facilitation communication analytical and problem-solving skills.
• Ability to operate independently in ambiguity and influence cross-functional teams without direct authority.

Additional Information :

• Experience with AI GenAI automation workflow orchestration RPA low-code automation POCs pilots or digital transformation.
• Experience shaping AI/automation use cases from business process problems including human-in-the-loop workflows and exception handling.
• Experience with business case development benefits tracking change management adoption planning or operating model design.
• Domain exposure in GSRS retail data operations analytics or global operations.
• Familiarity with Lean Six Sigma Agile BPMN value stream mapping design thinking or process re-engineering.
• Tools such as Miro Visio Lucidchart Jira Confluence Power BI Excel Power Automate Copilot or GenAI tools

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time