Team Lead, Operations Middle Mile

Amazon is seeking a motivated customer-obsessed Team Lead to join our Middle Mile Sort Center operations. As a Team Lead you are the frontline leader responsible for managing a team of 3080 associates during your assigned shift. You will own the safe efficient and high-quality execution of sortation operations from inbound dock management through sortation to outbound dispatch while developing your team and driving continuous improvement.

This is a hands-on floor-based leadership role. You will spend the majority of your shift on the operations floor directly engaging with associates monitoring performance resolving issues in real time and ensuring adherence to Standard Operating Procedures (SOPs).
Key Responsibilities.
1. Pre-Shift Planning Review staffing attend leadership meeting complete area readiness checks and review plan for volume/CPT/bagging plan.

2. Start of Shift Deliver SOS brief verify headcount and FCLM/CALM logins within 7 min ensure associates scanning within 5 min.

3. Shift Operations Drive TPH across IB/Sort/OB manage CPT priorities track quality (FL RL - NC/NNC BM MD and VPM DPMO scan compliance) monitor TOT hourly manage labor movements and handle exceptions.

4. Safety Conduct audits enforce PPE/ergonomic standards drive RIR/LTIR improvement lead incident response and yard safety.

5. People Leadership Floor engagement real-time coaching and feedback to the AA

6. End of Shift & CI Verify volume handoff complete area readiness/5S document shift handover participate in Kaizens and drive defect reduction.


Preferred Qualification:
1. Basic proficiency in Microsoft Office (Excel Word Outlook)
2. 1 years of customer-facing environment warehousing logistics or manufacturing experience
3. Speak write and read fluently in English
4. Willingness to work flexible rotational shifts including nights weekends and peak/holiday seasons
5. Bachelors degree




- Bachelors degree
- Experience in customer-facing environment warehousing logistics or manufacturing

- Speak write and read fluently in English
- 1 years of customer-facing environment warehousing logistics or manufacturing experience

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