Patient Care & Coordination Specialist

Job Title: Patient Care & Coordination Specialist

Location: Johnson County Hospital Tecumseh NE

Department: Home Health & Outreach Services

Reports To: Home Health Director

Position Summary:

The Medical Assistant (MA) Office & Authorizations supports both clinical and administrative operations by coordinating patient services managing insurance authorizations and assisting healthcare providers in delivering high-quality outreach care while supporting and complementing the Home Health Care initiatives. This role includes direct patient care support such as assisting with admissions treatments and remote patient monitoring (RPM) while ensuring timely processing of referrals and accurate documentation.

Duties & Responsibilities:

Patient Coordination & Office Support

• Answer phones schedule patient visits and coordinate wound care/lymphedema Chronic Care Transitional Care and RPM services
• Serve as a liaison between patients providers and external agencies
• Maintain accurate patient records in the electronic health record (EHR) system
• Assist with intake referrals and follow-up communication

Insurance Authorizations

• Obtain and track prior authorizations for home health services therapies and medical equipment
• Verify patient insurance eligibility and benefits
• Communicate with insurance companies to ensure timely approvals
• Follow up on pending or denied authorizations and resolve issues

Clinical Support & Patient Care

• Assist with patient admissions including collecting and documenting vital signs
• Support clinicians with patient assessments and care coordination
• Assist with wound care treatments under the direction of licensed nursing staff
• Prepare and maintain clinical supplies and treatment areas
• Assist with Remote Patient Monitoring (RPM) setup patient education and ongoing support
• Monitor and report patient data from RPM systems to clinical staff as directed
• Ensure accurate and timely clinical documentation

Administrative Duties

• Maintain organized files and documentation
• Ensure confidentiality in accordance with HIPAA guidelines
• Assist with reporting audits and quality improvement initiatives

Qualifications & Skills:

Required:

• Completion of an accredited Medical Assistant program
• Current MA certification (CMA RMA or equivalent)
• 1 year of healthcare or medical office experience
• Knowledge of medical terminology and insurance processes

Preferred:

• Experience in clinic home health public health or community outreach settings
• Experience assisting with wound care and basic clinical procedures
• Familiarity with Remote Patient Monitoring (RPM) systems
• Experience with prior authorization processes and EHR systems

Skills & Competencies:

• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Problem-solving and follow-through
• Comfort working in both administrative and patient care environments

Work Environment:

• Combination of office-based work and direct patient care support in home health settings
• Frequent interaction with patients providers and insurance representatives
• Standard weekday hours with occasional flexibility based on service needs

Benefits We Offer:

• Competitive wages
• Comprehensive health dental and vision insurance
• Retirement savings plan
• Professional development opportunities
• Supportive and collaborative work environment
• Paid time off
• Sick pay

Why Join Us

At Johnson County Hospital we value our team and foster a supportive environment where you can thrive. Join us to make a difference in the lives of our patients and their families.

Required Experience:

IC