Customer Support Specialist – Innovative Tech Leader

Italian-Speaking Customer Expert Luxury Tech Leader

Location: Athens (Piraeus) Greece

Work Model: On-site (Modern high-tech hub)

Schedule: Monday Friday (Rotating shifts 10:00 21:00); occasional weekends

The Opportunity

Are you fluent in Italian and passionate about the latest tech We are looking for Customer Experts to join a dynamic team in Athens supporting a globally recognized leader in luxury user-friendly technology. This isnt just a support roleits a chance to build a career representing one of the most prestigious brands in the world.

What Youll Do

• Be the Voice of the Brand: Assist customers via phone chat and email with their inquiries.
• Support the Journey: Help customers find the right products guide them through purchases and resolve post-sales questions (delivery returns etc.).
• Grow Your Skills: Youll start in either sales or service support with the chance to cross-skill after just 30 days becoming a master of the full customer experience.
• Stay Sharp: Participate in weekly training sessions to stay updated on the latest tech launches and updates.

Why Youll Love It Here

• Professional Growth: 1-week structured nesting period and ongoing coaching.
• Exciting Pace: Be at the center of major global events like product launches and Black Friday.
• The Athens Lifestyle: Work in a city where ancient history meets a vibrant modern culture. Enjoy Mediterranean weather and a supportive international team environment.

What Were Looking For

• Language: Fluency in Italian (C1) and a good command of English (B2).
• Tech Savvy: Comfortable with PCs and MS Office. A love for MacOS or iOS is a huge plus!
• Communication: A human touchthe ability to connect with people and solve problems with empathy.
• Details: Typing speed of 25 WPM with high accuracy.
• Experience: None No problem. We value potential and enthusiasm over a long resume!