German Speaking Customer Experience Specialist

German Speaking Customer Experience Specialist

Location: Greece Athens On-site or 100% Remote (Relocation Mandatory)

Start Your Mediterranean Career Journey

We are looking for a professional German-speaking Customer Experience Specialist to join our diverse international team in Greece. This role is the perfect entry point for those looking to build a career in a global corporate environment while enjoying a significantly higher quality of life. Trade the high costs and fast pace of Central Europe for 300 days of sunshine world-class beaches and a welcoming international community.

Key Responsibilities

• First-Class Support: Act as the primary point of contact for German-speaking customers providing professional assistance via phone email and chat.
• Resolution Management: Handle inquiries regarding product information account settings and order status with a focus on first-contact resolution.
• Brand Ambassadorship: Represent iconic global brands by maintaining a helpful empathetic and professional tone in every interaction.
• Technical Navigation: Assist users with digital platform tools and basic troubleshooting for various apps and websites.
• Data Integrity: Accurately document customer interactions in CRM systems to ensure high service standards across the team.

Requirements

• Language: Native or C2-level German and professional proficiency in English.
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Communication: Strong interpersonal skills and the ability to explain information clearly.
• Mindset: A positive solution-oriented attitude and a willingness to learn new digital tools.

Relocation & Benefits

• Premium Relocation Package: Paid flight to Greece and 4 full weeks of hotel accommodation upon arrival to give you plenty of time to find your new home.
• Work Flexibility: Choose between our high-tech hub in Athens or work 100% remotely from any location within Greece.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas Easter and summer bonuses) and performance-based incentives.
• Professional Perks: Full paid training private health insurance and structured career development.
• Lifestyle: Benefit from a lower cost of living and a work-life balance that allows you to fully experience the history and beauty of Greece.

Join Our Team

Take the leap and start a new chapter where your language skills are your greatest asset. Submit your application today to start your professional journey with us in Greece.