Croatian Customer Support Greece

Customer Support Croatian Speaker Athens

Location: Athens Greece (On-site remote possibility after 9 weeks depending on performance and readiness)
Start Dates: May & June 2026
Work Model: On-site (with remote possibility after initial period)

About the Role

Join an international customer support project within the online travel and accommodation industry assisting customers with their booking and travel-related needs in a fast-paced service-oriented environment.

You will be part of a multicultural team based in Athens helping users ensure smooth reservation experiences and providing high-quality support across multiple communication channels.

Responsibilities

• Provide customer support via phone chat and email
• Assist with reservations modifications and general travel inquiries
• Deliver clear professional and efficient customer service
• Follow internal processes and quality standards
• Complete a paid training program (3 weeks)
• Ensure a high level of customer satisfaction

Requirements

• Croatian: C1C2 (fluent/native)
• English: B2
• Strong communication and customer service skills
• Customer-focused mindset and problem-solving ability
• Availability to work in rotating shifts including weekends
• Based in Greece or willing to relocate independently
• EU citizenship or valid residence/work rights with full market access

Working Schedule

• 40 hours per week (8h/day 5 days/week)
• Monday to Friday: 10:00 18:30
• Saturday & Sunday: 11:00 19:30

Salary & Benefits

• Base salary: 1200 gross/month 14 salaries
  (12 monthly payments 1 Easter 1 split between Summer & Christmas)
• 1200 sign-on bonus (for this hiring wave)
• Meal voucher: 50/month
• Performance-based bonus (details confirmed during hiring)
• 25 days annual leave
• Private health & life insurance
• Paid training and career development opportunities
• Permanent full-time contract

Relocation Package (Athens)

• 3 weeks hotel accommodation near the office (extended to 3 months for May 2026 hires in Croatian roles)
• Up to 300 relocation support (paid with first salary)
• Legal support with hiring documentation
• Candidates must arrive in Athens at least 7 days before start date
• On-site work required for minimum 3 months (unless already settled in Greece with housing and internet setup)

Interested

If you are a Croatian speaker looking to start an international customer service career in Athens within the travel and accommodation sector this is a great opportunity to join a stable and growing global project.

Apply now and we will get in touch with you shortly