Operations Specialist

The Operations Specialist is responsible for supporting and improving day-to-day business operations ensuring efficiency consistency and alignment with organizational goals. This role analyzes workflows coordinates cross-functional processes and implements operational improvements to enhance productivity and performance.

The Operations Specialist works closely with internal teams including finance customer success HR and leadership to streamline operations and support business growth in a fully remote environment.

This is a fully remote position; however applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered.

Key Responsibilities

• Support daily operational activities across departments
• Analyze workflows and identify opportunities for process improvement
• Develop and maintain operational procedures and documentation
• Coordinate cross-functional projects and initiatives
• Track key performance indicators (KPIs) and operational metrics
• Prepare reports and dashboards for leadership review
• Assist in budgeting forecasting and resource planning activities
• Ensure compliance with internal policies and operational standards
• Collaborate with teams to resolve operational issues and inefficiencies
• Support implementation of tools systems and automation initiatives

Required Qualifications

• Bachelors degree in Business Administration Operations Management or related field
• 25 years of experience in operations business analysis or process improvement roles
• Strong analytical and problem-solving skills
• Excellent organizational and time management abilities
• Proficiency in Microsoft Excel and data analysis tools
• Strong written and verbal communication skills
• Ability to manage multiple priorities and projects simultaneously
• Comfortable working independently in a remote environment

Preferred Qualifications

• Experience with project management or workflow tools such as Asana Trello or
• Familiarity with data visualization tools such as Tableau or Microsoft Power BI
• Experience in process improvement methodologies (Lean Six Sigma)
• Knowledge of business operations in SaaS finance healthcare or technology industries

Benefits

Eligible employees may receive the following benefits:

• Comprehensive medical dental and vision insurance
• 401(k) retirement plan with employer matching
• Paid time off (PTO) including vacation holidays and sick leave
• Life insurance and disability coverage
• Flexible remote work environment
• Professional development and training opportunities
• Employee wellness and assistance programs
• Potential performance-based bonuses

Work Authorization Requirement

Applicants must meet the following requirements:

• Must currently reside in the United States
• Must be legally authorized to work in the United States
• Applications from individuals residing outside the U.S. will not be considered