Polish Speaking Inbound Customer Care Specialist
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Location: Porto Portugal
Work Model: On-Site
Language Required: Polish (fluent) English
Schedule: Details confirmed at interview
Start Date: May 18th
Contract: 12-month fixed term Permanent after 2 years
Salary: Base 14 payments
Bonus / Extra: Performance-based productivity bonus (project-dependent)
Relocation: Accommodation support provided
About the Role
Join the Polish-speaking inbound customer care team in Porto working for a major infrastructure and mobility services company. This is a structured professional customer support role dealing with inbound queries in Polish. Porto is one of Portugals fastest-growing cities for international talent offering a lower cost of living than Lisbon and a strong quality of life. Accommodation support including an apartment option is available for candidates relocating.
What You Will Do
- Handle inbound Polish-language customer queries via phone and digital channels
- Provide information resolve issues and escalate where necessary
- Follow structured scripts and compliance guidelines
- Meet daily KPIs including CSAT and quality scores
- Document all customer interactions accurately
- Participate in team briefings and ongoing training
What We Are Looking For
- Fluent Polish
- English B2
- High school diploma (mandatory)
- Customer service experience is a plus
- Comfortable with an inbound call centre environment
- EU ID or valid Portuguese residence permit
Whats In It for You
- Meal allowance 7/day (tax-exempt paid via card)
- Christmas and Holiday allowances paid monthly
- Health insurance from day one
- Apartment option available
- Paid training from day one
- Porto lower cost of living than Lisbon
- 12-month contract Permanent after 2 years
