SAP Service Delivery Manager (MF)

Who Are We

NTT DATA Business Solutions France is a leading digital services company and a SAP Platinum Partner with a strong international footprint spanning over 30 countries worldwide.

What makes us unique
A human-sized organization where everyone matters where talents are encouraged to take initiative and where ideas are valued and transformed into concrete impact.

As a SAP Platinum Partner we support more than 6000 clients across diverse industries such as manufacturing aerospace automotive life sciences agri-food and services. Our projects drive long-term business transformation and constantly fuel our spirit of innovation.

Joining NTT DATA Business Solutions France means becoming part of a supportive passionate community while benefiting from the strength and stability of the global NTT DATA Group.

With us opportunities are limitlessto think big act boldly and take ownership of your career.
Make this the place where you belong where you learn and where you build your professional network.

Make this the place where you grow.
Join us on the other sidethe one where you shape your future differently.

Why Join Us

• True hybrid and flexible remote work: Organize your workweek freely between on-site presence and remote work based on trust and respect for work-life balance.
• Flexible working hours: Performance is not measured by hours spent in front of a screen but by autonomy accountability and results.
• Attractive compensation and incentive schemes: Competitive salary package performance bonuses project bonuses and profit-sharing plans rewarding your expertise and commitment.
• Expert leadership and strong technical environment: Direct collaboration with recognized SAP managers and subject-matter experts enabling fast decision-making and continuous skill development.
• Stimulating international environment: Participation in large-scale international projects (Europe United States South America Asia) offering multicultural exposure and diverse technical challenges (S/4HANA migrations rollouts SAP innovations).
• Culture of knowledge sharing and expertise: A collaborative atmosphere where best practices are shared across all levels from experienced consultants to senior experts.
• SAP Platinum Partnership: a strong partnership with SAP an extensive knowledge network and access to the SAP Learning Hub and certification opportunities.
• Tailored career development: Extensive SAP-certified training programs personalized support expert communities and career paths aligned with your technical or managerial ambitions.
• Premium work environment: Modern comfortable offices located in a dynamic district with concierge services and spaces designed for well-being and collaboration.
• Committed and inclusive company: We place people at the heart of our values and foster an environment where everyone can fully unlock their potential.

All our positions are open to applicants with disabilities.

Your Day-to-Day Responsibilities

Reporting to the Service Center you are responsible for the quality compliance and performance of SAP services delivered to clients as well as the associated governance framework.

As the clients primary point of contact you lead the SAP service delivery coordinate internal teams (consultants support teams technical experts) and ensure compliance with contractual commitments and service levels.

As an experienced SAP Consultant you are also able to contribute directly to SAP delivery activities both in RUN operations and on expert or continuous improvement topics supporting teams and clients as needed.

Your responsibilities

In this role your responsibilities will include:

• Taking full ownership of SAP service delivery for one or more clients in line with contractual commitments service levels and quality requirements.
• Acting as the main client interface for the SAP RUN scope covering governance performance monitoring risk management prioritization and decision-making.
• Managing service quality (SLAs/KPIs) analyzing performance and defining continuous improvement action plans in collaboration with delivery teams.
• Overseeing the management of major incidents recurring issues and client escalations through to resolution.
• As an experienced SAP Consultant being able to directly deliver all or part of SAP services (advanced support expert activities continuous improvement initiatives).
• Producing and presenting service reporting to clients.
• Working closely with the SAP Practice Lead and Resource Manager to ensure alignment between workload skills and client commitments.
• Contributing to the continuous improvement of SAP delivery and governance processes within the Service Center.

Reveal Your Potential

Masters degree (Bac5 or equivalent) in Computer Science Information Systems or Engineering.

Proven experience (ideally 5 years) in IT service delivery and service management preferably within a consulting firm or IT services company (ESN) with strong exposure to SAP environments.

Dual expertise in Service Delivery Management and SAP Consulting enabling both service governance and when required direct contribution to SAP delivery activities.

Solid experience in SAP service governance including SLA/KPI management steering committees continuous improvement plans and coordination of multiple stakeholders (clients and internal SAP teams).

Strong knowledge of SAP environments (ECC and/or S/4HANA) and application support processes: incident problem request and change management.

Hands-on SAP consulting experience in one or more functional or technical domains.

Excellent communication skills with the ability to synthesize information lead client governance meetings and effectively manage sensitive situations and escalations.

Position based in Paris 17th arrondissement
All our roles are open to candidates with disabilities.

Dihia HADDAD

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We Transform. SAP Solutions into Value