Client Growth Operator

Client Growth Operator

Global Performance Doer Onboarding Retention Expansion & Client Outcomes

Company Platform: Nordic Investin Group & sister companies
Role Type: Hands-on doer / builder / operator not a status title
Talent Market: US-style performance expectations; global candidates welcome

Why This Role Exists

We are seeking a doer who protects and expands customer value after the sale. Closing deals is not sufficient. Clients must be:

• Onboarded effectively

• Supported continuously

• Retained over time

• Expanded commercially

• Converted into strong references

About Nordic Investin Group

Nordic Investin Group and its sister companies operate across:

• Education

• AI

• Legal services

• Talent & staffing

• Digital platforms

• International expansion

• Capital strategy

We are building a portfolio of practical revenue-driven businesses and are looking for individuals who can turn unclear slow manual or broken areas into reliable operating systems.

This is a global role. Candidates from anywhere may apply.
The environment reflects US-style execution standards including:

• Speed

• Ownership

• Measurable output

• Direct feedback

• Accountability

The final employing entity assignment scope and sister-company placement will be shared following the interview process.

Your Mission

Own the client journey after agreement including:

• Onboarding

• Communication

• Delivery follow-up

• Client satisfaction

• Expansion opportunities

• Reference creation

Key Responsibilities

• Create onboarding flows for new clients partners students or corporate accounts

• Track client goals deliverables risks satisfaction and next steps

• Identify upsell cross-sell renewal and expansion opportunities

• Coordinate with delivery teams to ensure clarity and execution visibility

• Turn strong outcomes into:

  • Testimonials

  • Case studies

  • Referrals

  • Repeat business

• Prevent churn by identifying issues early and acting proactively

First 90 Days

• Map the client journey and identify post-sale friction points

• Build:

  • Onboarding checklist

  • Client status dashboard

• Review priority clients and identify:

  • Retention opportunities

  • Expansion opportunities

• Create the first:

  • Case study

  • Testimonial

  • Referral pathway

KPI Framework

• Retention Rate: Active clients/accounts over time

• Expansion Revenue: Upsell cross-sell renewal and repeat business

• Onboarding Completion: Structured onboarding within defined timelines

• Client Satisfaction: Feedback NPS sentiment and qualitative indicators

• Churn Risk Reduction: Identification and stabilization of at-risk accounts

• Reference Creation: Testimonials case studies referrals and introductions

Who We Are Looking For

• Relationship-driven with strong commercial awareness

• Able to create structure without making clients feel transactional

• Strong communication skills and disciplined follow-up

• Comfortable addressing difficult conversations early

• Focused on retention and expansion not just service

This Role Is Not for You If

• You need a fully defined role before you begin

• You prioritize meetings opinions and process over execution

• You wait for instructions instead of taking initiative

• You avoid accountability when performance metrics and deadlines are visible

• You are seeking a title rather than an operational mission

Selection Process

We hire based on proven execution not resume wording alone. The process may include:

• An introductory conversation focused on pace ownership and execution history

• A role-specific work sample or case assignment

• A practical assessment tied to real business work

• Reference checks with individuals who have seen you perform under pressure

• Final discussion covering:

  • Company placement

  • Scope

  • Expectations

  • Compensation structure

How to Apply

Submit a concise explanation of what you have:

• Built

• Solved

• Sold

• Improved

• Delivered

• Automated

Your application should demonstrate your ability to take responsibility and execute without waiting for permission. Provide clear evidence of results and impact.

Core Expectation

Take responsibility solve problems deliver high-quality work and drive results beyond standard expectations.