Analista de Soporte Operativo (Horario Nocturno)

Remitee

Job Location:

Buenos Aires - Argentina

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

At Remitee we are looking for an Operational Support Analyst to join our Payments Operations team.

What will your responsibilities be

Provide direct support to our clients by resolving assigned cases
Extract and manipulate information from different databases
Identify operational deviations and carry out the necessary actions to resolve them
Interact with other areas to ensure resolution of assigned cases
Analyze available data to improve operational indicators and monitoring dashboards
Ensure excellent service for our clients

What are we looking for

Problem-solving skills
Availability to work night shifts (ideally 15hs to 00hs)
Advanced knowledge of ticket management tools (Jira)
Interpersonal skills and teamwork
Minimum 1 year of experience in similar roles
Knowledge of SQL and Power BI
Experience in B2B customer support (fintech is a plus)
Occasional rotating shifts on holidays

About Remitee

Remitee is an international expanding organization with a vibrant culture that sets us apart. Our work environment is fast-paced and stimulating offering numerous opportunities for growth and development. If youre a self-starter who thrives in a collaborative and challenging environment we encourage you to apply. Our company values are fundamental to our daily operations. To succeed here youll need to embrace and live our company values.

Build Trust (Integrity and Transparency).
We inspire through example fulfilling promises and communicating sincerely
Embrace Diversity (Respect and Empathy).
We listen and connect valuing diverse perspectives. We recognize achievements and efforts
Trust in the synergy (Teamwork).
We forge authentic bonds through offering opportunities and sharing responsibilities
Focus on the essential (Simplicity).
We simplify complexity constructing effective solutions. We promote simple and accessible communication.
Create our best version (Excellence).
We act with discipline and perseverance taking care of our physical and mental well-being. We live with passion and purpose in everything we do

At Remitee we are looking for an Operational Support Analyst to join our Payments Operations team.What will your responsibilities beProvide direct support to our clients by resolving assigned casesExtract and manipulate information from different databasesIdentify operational deviations and carry ou...

At Remitee we are looking for an Operational Support Analyst to join our Payments Operations team.

What will your responsibilities be

Provide direct support to our clients by resolving assigned cases
Extract and manipulate information from different databases
Identify operational deviations and carry out the necessary actions to resolve them
Interact with other areas to ensure resolution of assigned cases
Analyze available data to improve operational indicators and monitoring dashboards
Ensure excellent service for our clients

What are we looking for

Problem-solving skills
Availability to work night shifts (ideally 15hs to 00hs)
Advanced knowledge of ticket management tools (Jira)
Interpersonal skills and teamwork
Minimum 1 year of experience in similar roles
Knowledge of SQL and Power BI
Experience in B2B customer support (fintech is a plus)
Occasional rotating shifts on holidays

About Remitee

Build Trust (Integrity and Transparency).
We inspire through example fulfilling promises and communicating sincerely
Embrace Diversity (Respect and Empathy).
We listen and connect valuing diverse perspectives. We recognize achievements and efforts
Trust in the synergy (Teamwork).
We forge authentic bonds through offering opportunities and sharing responsibilities
Focus on the essential (Simplicity).
We simplify complexity constructing effective solutions. We promote simple and accessible communication.
Create our best version (Excellence).
We act with discipline and perseverance taking care of our physical and mental well-being. We live with passion and purpose in everything we do