Job Desciption:
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Achieve daily sales private label BigBasket generics and high-margin category targets.
-
Drive diagnostics target achievement.
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Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users.
-
Review the commitment register and ensure timely customer deliveries.
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Omnichannel Order Management
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Ensure 0% pushback on all omnichannel orders.
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Maintain 100% TAT compliance in processing omnichannel orders.
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Customer Service and Experience
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Greet all customers with folded hands.
-
Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15 20 mins).
-
Build healthy relationships through professional service and behavior.
-
Home deliveries as per the business and customer service protocols based on business requirements.
-
Inventory Management and Accuracy
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Inward inventory daily with 100% accuracy.
-
Ensure correct putaway as per SKU-location mapping.
-
Conduct daily pullouts of expired near-expiry and non-moving items.
-
Enter all bounced items into the system.
-
Conduct daily physical SKU audits.
-
Compliance and Banking
-
Maintain duplicate invoices and cold chain temperature records as per SOP.
-
Regularize manual bills in the system.
-
Manage sales returns with email approvals.
-
Prepare DSR and cash ledger during shift handover; validate during takeover.
-
Respond to all emails received at the store pharmacy preferably in the same shift.
-
Store Hygiene & Visual Merchandising
Job Desciption: Achieve daily sales private label BigBasket generics and high-margin category targets. Drive diagnostics target achievement. Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users. Review the commitment register and ensure timely cus...
Job Desciption:
-
Achieve daily sales private label BigBasket generics and high-margin category targets.
-
Drive diagnostics target achievement.
-
Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users.
-
Review the commitment register and ensure timely customer deliveries.
-
Omnichannel Order Management
-
Ensure 0% pushback on all omnichannel orders.
-
Maintain 100% TAT compliance in processing omnichannel orders.
-
Customer Service and Experience
-
Greet all customers with folded hands.
-
Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15 20 mins).
-
Build healthy relationships through professional service and behavior.
-
Home deliveries as per the business and customer service protocols based on business requirements.
-
Inventory Management and Accuracy
-
Inward inventory daily with 100% accuracy.
-
Ensure correct putaway as per SKU-location mapping.
-
Conduct daily pullouts of expired near-expiry and non-moving items.
-
Enter all bounced items into the system.
-
Conduct daily physical SKU audits.
-
Compliance and Banking
-
Maintain duplicate invoices and cold chain temperature records as per SOP.
-
Regularize manual bills in the system.
-
Manage sales returns with email approvals.
-
Prepare DSR and cash ledger during shift handover; validate during takeover.
-
Respond to all emails received at the store pharmacy preferably in the same shift.
-
Store Hygiene & Visual Merchandising
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