28312 Suresh Python L2 (2.1-5 years) Bangalore

Job Title: Application Support & Evolution Engineer – GenAI Platform

Department: Wealth Management IT – Credit Finance & Compliance and AI Solutions

About Business line/Function: The AI Solutions division within Wealth Management IT drives the adoption of artificial intelligence across BNP Paribas Wealth Management. The GenAI Platform squad builds and maintains the foundational Generative AI platform that powers AI capabilities for a large and growing user base across the organization. The team operates in an Agile environment across multiple geographies (Singapore India Switzerland France…).

Position Purpose: We are looking for an Application Support & Evolution Engineer to join the GenAI Platform squad in Chennai. The GenAI platform is deployed at scale across the organization and serves a rapidly growing number of users. The role combines Level 3 production support with the delivery of platform evolutions and change requests. The engineer will work alongside the Tech Lead to ensure platform stability resolve complex incidents and contribute to the continuous improvement and evolution of the platform. We are looking for a solid technical profile — rigorous autonomous and a strong communicator — who can operate effectively in a live production environment while contributing to platform enhancements.

Responsibilities

Direct Responsibilities

• Handle Level 3 production support escalations on the GenAI platform: diagnose root causes implement fixes and communicate resolution status to stakeholders

• Ensure timely resolution of incidents in compliance with SLA commitments minimizing impact on end users and business operations

• Manage and deliver change requests and minor evolutions on the platform (configuration changes feature adjustments integration updates)

• Monitor platform health proactively identify potential issues and implement preventive measures to reduce incident frequency

• Maintain and update technical documentation: runbooks troubleshooting guides known-error databases and support procedures

• Collaborate with Level 1 and Level 2 support teams to improve escalation processes and reduce unnecessary escalations through knowledge transfer

• Participate in post-incident reviews (PIR) and contribute to root cause analysis and corrective action plans

• Execute deployment activities for platform releases patches and hotfixes ensuring proper testing and validation in pre-production environments

• Track and report on support KPIs: incident volumes resolution times recurring issues backlog of change requests

Contributing Responsibilities

• Support the Tech Lead on more complex technical topics progressively building knowledge and autonomy on the platform's architecture and codebase

• Contribute to the development of new features and platform evolutions under the guidance of the Tech Lead

• Participate in sprint ceremonies (Daily Stand-ups Sprint Reviews Retrospectives) and contribute to backlog refinement from a support perspective

• Identify patterns in recurring incidents and propose structural improvements to reduce support burden over time

• Share knowledge within the team by documenting solutions creating FAQs and contributing to internal communities of practice

• Support the preparation of governance documentation required for changes and deployments in the banking environment

Technical & Behavioral Competencies

The ideal candidate is a solid technical practitioner with a strong sense of ownership and service orientation. They are comfortable working in a production environment where responsiveness and rigor matter. They communicate clearly and proactively — both with technical peers and with non-technical stakeholders who depend on the platform. They are curious about AI and GenAI technologies but are primarily valued for their ability to troubleshoot fix and improve a live platform.

Specific Qualifications:

• 3 to 5 years of experience in application support (Level 3) production engineering or a similar technical operations role

• Strong proficiency in Python for debugging scripting and implementing fixes

• Experience with RESTful APIs: ability to diagnose integration issues read logs and trace requests across systems

• Familiarity with containerized environments (Docker Kubernetes) and ability to troubleshoot container-related issues

• Experience with CI/CD pipelines and deployment processes in a structured enterprise environment

• Working knowledge of monitoring and observability tools (e.g. Grafana ELK stack Datadog or equivalent)

• Exposure to GenAI / AI concepts (LLMs prompt engineering RAG) is a plus — willingness to learn is essential

• Experience working in a banking or financial services environment is a plus

• ITIL foundation or equivalent understanding of incident problem and change management processes is a plus

Skills Referential (Required knowledge skills and abilities)

Technical Skills:

• Strong Python skills for scripting debugging and delivering fixes in a production environment

• API troubleshooting: ability to read logs trace API calls diagnose integration failures and implement corrections

• Containerization basics: Docker and Kubernetes operations (pod management log inspection restart procedures)

• CI/CD pipeline awareness: ability to execute deployments trigger builds and validate releases

• Monitoring and alerting: familiarity with observability tools to detect and investigate production anomalies

• Database fundamentals: ability to query and investigate data-related issues (SQL or NoSQL)

• General understanding of GenAI platform components (LLM APIs vector databases prompt management) — to be deepened on the job

Behavioral Skills:

• Strong sense of ownership and accountability for production stability and incident resolution

• Clear and proactive communication: ability to keep stakeholders informed during incidents and provide concise status updates

• Rigorous and methodical approach to troubleshooting with strong attention to detail

• Collaborative team player able to work effectively with the Tech Lead developers and support teams

• Calm under pressure able to manage production incidents with composure and focus

• Curious and eager to learn — willingness to deepen knowledge of GenAI technologies and platform architecture over time

Education Level: Bachelor's or Master's Degree in Computer Science Engineering Information Technology or related field

Experience Level: 3 to 5 years

Location: Chennai or Bangalore India

Reports to (Direct): Mourogan Balakrishenane

Reports to (Functional): Hon Weng YEE (AI Solutions Chapter Tech lead)

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185000 employees including more than 145000 in Europe. The Group has key positions in its three main fields of activity: Commercial Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings investment and protection solutions; and Corporate & Institutional Banking focused on corporate and institutional clients. Based on its strong diversified and integrated model the Group helps all its clients (individuals community associations entrepreneurs SMEs corporates and institutional clients) to realize their projects through solutions spanning financing investment savings and protection Europe BNP Paribas has four domestic markets: Belgium France Italy and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries Turkey and Eastern Europe. As a key player in international banking the Group has leading platforms and business lines in Europe a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities enabling it to contribute to the construction of a sustainable future while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005 BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA European Union’s leading bank with an international reach. With delivery centers located in Bengaluru Chennai and Mumbai we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth we are harnessing the potential of over 10000 employees to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants irrespective of but not limited to their gender gender identity sex sexual orientation ethnicity race colour national origin age religion social status mental or physical disabilities veteran status etc. As a global Bank we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.