Vacancies Technical Engineer Chatbot
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Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
About AkzoNobel
Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.
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2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
We are looking for a Senior Chatbot Developer / Technical Engineer who will be a hands-on developer and also act as the primary liaison for all China-market chatbot and automation initiatives.
The role sits within the Conversational AI team and reports directly to the Product Owner. While the Product Owner owns the overall roadmap intake and delivery decisions this role is responsible for technical execution coordination and alignment across:
- The internal chatbot development team
- China market business and IT stakeholders
- Central AI & Automation teams (agentic AI workflows other automation platforms)
Key Accountabilities
Development & Technical Execution
- Act as a hands-on developer on the chatbot platform contributing directly to building workflows integrations and automations.
- Design and implement platform-based conversational workflows business rules and escalation paths.
- Support and guide other developers on China-related chatbot features and integrations.
- Review and improve technical designs and implementation approaches where needed.
China Market Liaison
- Serve as the single technical point of contact for China-market chatbot and automation topics.
- Work closely with China business and IT teams to understand requirements constraints and priorities.
- Translate China-market requirements into clear technical inputs and backlog items for the Product Owner and development team.
- Ensure alignment between China needs and global Conversational AI standards and platforms.
Cross-Team Coordination
- Act as a bridge between:
- Product Owner
- Chatbot developers
- Central AI & Automation teams (agentic AI Azure AI platforms workflow automations)
- Coordinate dependencies integrations and design decisions related to China use cases.
- Ensure conversational AI solutions integrate smoothly with other automation initiatives.
Integrations & Automation Enablement
- Lead chatbot integrations with enterprise backend systems and data platforms via APIs and middleware.
- Ensure integrations follow security access control and data protection requirements for external users.
- Support integration of conversational AI with agentic AI and other automation solutions to deliver end-to-end automations.
Knowledge & Operations
- Own and maintain knowledge configuration for China chatbot use cases.
- Ensure knowledge accuracy structure and ongoing maintenance.
- Support production operations by monitoring issues analyzing root causes and driving improvements.
- Use KPIs and analytics to continuously improve chatbot quality and performance.
Experience
Required Skills & Experience
- 5 years of experience in chatbot development conversational AI platforms or enterprise automation solutions.
- Proven experience as a hands-on developer in platform-based chatbot implementations.
- Proficiency in Python or another programming language ( not mandatory).
- Experience delivering customer-facing or public-facing chatbot and automation solutions.
- Strong understanding of API-based integrations middleware concepts and enterprise system connectivity.
- Ability to translate business requirements into actionable technical tasks.
- Experience collaborating with multi-disciplinary teams (developers platform teams automation teams).
Language & Communication
- Fluent English communication (mandatory).
- Strong Mandarin / Chinese communication skills (mandatory) to work effectively with China stakeholders.
- Comfortable working across cultures and time zones (China India EU).
Preferred Skills
- Exposure to agentic AI solutions Azure AI platforms or similar automation frameworks.
- Experience working alongside RPA workflow automation or AI orchestration platforms.
- Familiarity with cloud environments (Azure preferred).
- Experience acting as a technical liaison or bridge role in global teams.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.
Requisition ID:53510
Required Experience:
IC
About Company
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sik ... View more
