Make a meaningful impact through water safety and youth development
Supportive and mission-driven company culture
Job Summary
Small Fish Big Fish Swim School and Sweet Peas Educational Gymnastics are seeking a professional energetic and highly organized Office Coordinator to lead front desk operations.
This role is ideal for someone who thrives in a fast-paced customer-focused environment and genuinely cares about delivering an exceptional experience for families.
Key Responsibilities
Manage daily front desk operations and ensure excellent customer service
Respond to all client calls texts and inquiries within 24 hours
Oversee class scheduling makeups and enrollment support
Track and support weekly student enrollment goals
Monitor attendance phone logs and prepare daily executive summary reports
Ensure accuracy of scheduling changes and front desk entries
Review and verify monthly billing prior to processing
Maintain return call logs and follow-up systems
Manage boutique inventory and reorder supplies as needed
Run daily weekly monthly and annual reports
Support marketing initiatives and ensure promotional materials are displayed
Assist with basic HR functions and administrative duties
Maintain front desk procedures scripts and accountability standards
Monitor outstanding accounts and follow up as needed
Qualifications
35 years of administrative front desk or customer service managment experience preferred
Strong organizational and multitasking skills
Excellent communication skills (phone text and in-person)
High attention to detail and accuracy
Positive energetic and professional demeanor
Ability to take initiative and work independently
Comfortable with computer systems and learning new software
Experience in scheduling customer service or office coordination preferred
Loves children
If you are a motivated detail-oriented and people-focused professional wed love to meet you.
Compensation: $18.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
At Small Fish Big Fish Swim School and Sweet Peas Educational Gymnastics we are always looking for new team members to embrace our core values of:
Safety Safety First During After and Always
Fun We retain knowledge in a positive encouraging environment. Growth Mindset Always learning attitude and encourage. Connections Bonds to our teammates students families community and water Passion Love what we do
Our Mission is:
To teach self-confidence discipline and well-being through the lifelong sport of swimming.
Our Motto is:
Small fish become BIG fish by swimming in schools.
Our Vision is to:
Touch as many lives as possible through our positive and fun in-water learning experiences.
Develop and strengthen individual mental and physical health through sport.
Educate the community on the dangers of childhood drowning and provide continuing drowning prevention education.
Instill a life-long love of the sport .
Always WOW our customers.
Member schools are independently owned and operated. Your application will go directly to the member school and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location and not to US Swim School Association.
Required Experience:
IC
Responsive recruiterBenefits:401(k) matchingEmployee discountsPaid time offWhy Join UsFun energetic team-focused environmentOpportunity for growth into leadership rolesMake a meaningful impact through water safety and youth developmentSupportive and mission-driven company cultureJob SummarySmall Fis...
Responsive recruiter
Benefits:
401(k) matching
Employee discounts
Paid time off
Why Join Us
Fun energetic team-focused environment
Opportunity for growth into leadership roles
Make a meaningful impact through water safety and youth development
Supportive and mission-driven company culture
Job Summary
Small Fish Big Fish Swim School and Sweet Peas Educational Gymnastics are seeking a professional energetic and highly organized Office Coordinator to lead front desk operations.
This role is ideal for someone who thrives in a fast-paced customer-focused environment and genuinely cares about delivering an exceptional experience for families.
Key Responsibilities
Manage daily front desk operations and ensure excellent customer service
Respond to all client calls texts and inquiries within 24 hours
Oversee class scheduling makeups and enrollment support
Track and support weekly student enrollment goals
Monitor attendance phone logs and prepare daily executive summary reports
Ensure accuracy of scheduling changes and front desk entries
Review and verify monthly billing prior to processing
Maintain return call logs and follow-up systems
Manage boutique inventory and reorder supplies as needed
Run daily weekly monthly and annual reports
Support marketing initiatives and ensure promotional materials are displayed
Assist with basic HR functions and administrative duties
Maintain front desk procedures scripts and accountability standards
Monitor outstanding accounts and follow up as needed
Qualifications
35 years of administrative front desk or customer service managment experience preferred
Strong organizational and multitasking skills
Excellent communication skills (phone text and in-person)
High attention to detail and accuracy
Positive energetic and professional demeanor
Ability to take initiative and work independently
Comfortable with computer systems and learning new software
Experience in scheduling customer service or office coordination preferred
Loves children
If you are a motivated detail-oriented and people-focused professional wed love to meet you.
Compensation: $18.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
At Small Fish Big Fish Swim School and Sweet Peas Educational Gymnastics we are always looking for new team members to embrace our core values of:
Safety Safety First During After and Always
Fun We retain knowledge in a positive encouraging environment. Growth Mindset Always learning attitude and encourage. Connections Bonds to our teammates students families community and water Passion Love what we do
Our Mission is:
To teach self-confidence discipline and well-being through the lifelong sport of swimming.
Our Motto is:
Small fish become BIG fish by swimming in schools.
Our Vision is to:
Touch as many lives as possible through our positive and fun in-water learning experiences.
Develop and strengthen individual mental and physical health through sport.
Educate the community on the dangers of childhood drowning and provide continuing drowning prevention education.
Instill a life-long love of the sport .
Always WOW our customers.
Member schools are independently owned and operated. Your application will go directly to the member school and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location and not to US Swim School Association.
View Open Positions Members of the United States Swim School Association provide swim instruction in their communities that builds confidence and develops safety skills in a student-centered environment. You have the opportunity to develop a rewarding career while helping people learn
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