Delivery Excellence and Quality Senior Associate

Delivery Excellence and Quality Senior Associate

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland a member of the global integrated service delivery center network by EY.

The opportunity

The Delivery Excellence & Quality Senior Consultant supports consistent highquality delivery across engagements by executing quality frameworks monitoring delivery performance and driving continuous improvement initiatives.

The role works closely with Delivery Leaders Project Managers and Quality Managers to ensure adherence to EY delivery standards proactive risk management and strong client satisfaction outcomes. This position operates in a global delivery environment contributing to complex technology and consulting engagements across service lines.

Your key responsibilities

Quality Execution & Delivery Governance:

• Support implementation of delivery excellence and quality frameworks across engagements
• Act as part of the internal quality control function ensuring compliance with EY standards
• Assist in embedding standard delivery processes templates and governance models
• Provide executionlevel governance support to delivery and account teams

Delivery Monitoring & Performance Analysis:

• Track delivery health indicators including schedule quality risk and client satisfaction
• Prepare delivery excellence dashboards metrics and reports for leadership review
• Support CSAT analysis identify trends and propose improvement actions
• Participate in delivery status calls to highlight risks issues and corrective measures

Risk Management & Issue Resolution:

• Identify delivery risks and early warning signals across engagements
• Support rootcause analysis and corrective action planning
• Assist teams in mitigating delivery challenges before escalation
• Contribute to stabilization of challenged or atrisk engagements

Process Implementation & Continuous Improvement:

• Support process setup and tailoring from project initiation to closure
• Ensure adherence to standard operating procedures (SOPs) and quality guidelines
• Assist in process compliance checks reviews and internal audits
• Identify improvement opportunities aligned to operational excellence and efficiency

Audit Compliance & Certifications Support:

• Support internal and external quality audits and assessments
• Assist in performance gap analysis aligned to industry best practices
• Contribute to initiatives related to industry certifications and quality standards
  (e.g. ISO ITIL CMMI where applicable)

Stakeholder Collaboration:

• Work closely with Delivery Managers Project Managers and Quality Leads
• Support governance forums action tracking and followup activities
• Contribute to organizationwide initiatives such as productivity improvement and automation

Skills and attributes for success

Core Skills:

• Strong understanding of delivery excellence quality and service governance concepts
• Analytical mindset with ability to interpret delivery metrics and trends
• Clear and professional communication and stakeholder engagement skills
• Ability to operate across multiple teams and engagements simultaneously

Methodologies & Tools:

• Agile (Scrum) Waterfall and hybrid delivery models
• Quality management systems (QMS)
• Risk and issue tracking
• Metrics definition and analysis

To qualify for the role you must have

• 6 years of experience in Delivery Excellence Quality Service Management or IT Governance
• Experience supporting technology or consulting delivery environments
• Exposure to delivery performance monitoring audits and risk management
• Ability to collaborate across multiple organizational levels

Ideally youll also have

• Handson experience with JIRA Azure DevOps TFS or similar tools
• Knowledge of ITIL v4 Lean Six Sigma DevOps and automation practices
• Exposure to managed services or global delivery models
• Experience supporting ISO / CMMI / internal quality frameworks

What we look for

• A qualityfocused professional with strong execution discipline
• Someone who combines process rigor with practical delivery understanding
• A collaborative team player capable of influencing outcomes without formal authority

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

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