Software Engineer – Generative AI and Documentation Platform

Summary

Job Description

What youll do

• Work with a team of developers to build and enhance the AI chatbot experience for product documentation from architecture and prototyping through deployment and iteration.

• Design build and deploy LLMpowered conversational experiences including prompt orchestration tool use and guardrails.

• Develop and operate an MCP server and related tooling that securely exposes documentation metadata and internal services as tools/functions for LLMs.

• Integrate AI services with our documentation portal web applications and backend systems.

• Build and maintain ingestion and retrieval pipelines for documentation content (for example Markdown DITA XML HTML PDF) to ensure reliable grounding relevance and freshness.

• Integrate AI services with our documentation portal web applications and backend systems.

• Develop and maintain APIs and backend services with attention to performance reliability and observability.

• Design and run evaluation A/B tests and telemetry-driven experiments to measure and improve chatbot and content quality safety and user experience.

• Partner closely with UX and Documentation teams to craft intuitive trustworthy conversational experiences.

• Build and enhance tools and automation that improve content creator workflows and publishing performance.

• Contribute across the stackfrontend backend and DevOpsto deliver endtoend solutions working in a modern CI/CD environment.

What youll bring

Required

• Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation productivity and continuous improvement.

• 3 years of software engineering experience including 1 years working on generative AI systems (such as chatbots RAG-based search or LLM-driven applications).

• Experience with a modern web stack (such as React/TypeScript/ ) modern ML/NLP libraries (such as LangChain) and large-language models (LLMs).

• Practical experience designing and implementing context-engineering and RAG pipelines including chunking strategies embeddings retrieval and ranking.

• Experience working with vector and/or graph databases (such as Pinecone Weaviate or Neo4j) to support semantic search intelligent recommendations and knowledge-graphdriven experiences.

• Proven ability to design build and operate production services and APIs

• Comfort working across the full development lifecycle: design implementation testing deployment monitoring and ongoing maintenance in a cloud environment.

• Clear inclusive communication skills and the ability to collaborate effectively with cross-functional partners.

Preferred

• Bachelors or Masters degree in Computer Science Engineering or a related technical field or equivalent practical experience.

• Experience with developer/product documentation or other technical content and an appreciation for information architecture and structured content design.

• Exposure to XML Markdown or structured content models such as DITA.

• Familiarity with cloud platforms (such as AWS) and deploying scalable secure services.

• Experience with observability practices and tools to monitor troubleshoot and improve production systems.

• Background building tools or automation that improve authoring workflows content quality site performance or documentation search and discovery.

Your Impact

We believe in clarity and setting you up for your first months youll immerse yourself in Guidewires platform documentation ecosystem and Product Strategy prioritiesespecially our focus on operational excellence transformative AI innovation and customer-centricity. Youll start by enhancing our existing documentation chatbot stabilizing ingestion and retrieval pipelines and collaborating with documentation and UX partners to understand core user journeys. Your work will help developers and customers get fast accurate answers accelerate adoption of AI-enabled capabilities like the Agentic AI Platform and will help improve author efficiency and reduce time-to-market for our content offerings. You will contribute directly to Guidewires mission to transform how the worlds P&C insurers do business through secure cloud-delivered AI-infused solutions.

Whats in it for you

The people we employ give their all and in return we offer flexibility wherever we can such as:

• Flexible work environment

• Health and Wellness benefits

• Paid time off programs including volunteer time off

• Market-competitive pay and incentive programs

• Continual development and internal career growth opportunities

Youll also be part of a culture that values inclusive collaboration access to cutting-edge projects and leaders who listen and empower you to shape your own growth aligned with our global Employee Value Proposition pillars of craft evolve and belong. As part of our commitment to connection and onboarding all roles include an in-person orientation experience at one of our offices. By joining this team you contribute not only to a flagship AI documentation platform but also to Guidewires broader mission to combine digital core analytics and AI to deliver our cloud platform as a service for P&C insurers worldwide.

Disability Accommodations and Guidewires Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to If things do not go as hoped we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation or receiving a notice of your non-selection for a vacancy e-mail to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage innovate and grow efficiently. We combine digital core analytics and AI to deliver our platform as a cloud service. More than 540 insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire.

As a partner to our customers we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600 successful projects supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration localization and innovation.

For more information please visit and follow us on Twitter: @GuidewirePandC.

Guidewire Software Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace and believe that a diversity of perspectives abilities and cultures is a key to our success. Qualified applicants will receive consideration without regard to race color ancestry religion sex national origin citizenship marital status age sexual orientation gender identity gender expression veteran status or disability. All offers are contingent upon passing a criminal history and other background checks where its applicable to the position.