Technology Support Assistant

TECHNOLOGY SUPPORT ASSISTANTReports to: Director of TechnologyResponsibilities: Provides software/hardware support for all district staff; assists Technology staff with the maintenance and troubleshooting of district technology at all school district buildings. Essential Functions:installs new PC hardware and software and test each installationsupports all staff by responding to technical support requests. These may include problems relating to computer hardware software internet district network printers projectors iPads interactive whiteboards or other district technology equipmentupdates district help desk software to ensure support tickets are tracked and updated in a timely manneranalyzes potential system problems and take corrective action as needed. Maintain records of all problems and corrective actions taken for review by the Director of Technologymaintains up-to-date knowledge of the operating system and application software utilized by the for secure computer systems operationsperforms other duties as assigned by the Technology Directorperforms all duties promptly accurately and effectively as assigned or directedAbility to:provide basic technical support for school staffmanage multiple tasks in an organized and timely fashionmaintain confidentiality of student recordsmaintain open lines of communication with the school staff and district technology staff establish and maintain positive working relationships Knowledge of: current computer hardware and software (Windows/Office)basic networking concepts and proceduresdistrict technology policiesexperience with Apple iPads and Apple IOS Qualifications: evidence of ability to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge skill and /or ability requiredEducation:two year degree or greater in information systems or equivalent program preferredPhysical Demands:The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job as described above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential employee may need to lift and/or move up to 25 pounds.

Required Experience:

Junior IC