Senior Operations Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

At TaskUs we look for the Ridiculously Good. As our Senior Operations Manager for Global Accounts you arent just a manageryoure the engine room. You are the execution arm of our senior leadership tasked with turning high-level strategy into ground-level reality across multiple borders.

What Youll Do

1. Strategy in Motion

• Translate big picture executive strategies into structured localized action plans.

• Drive seamless execution across diverse sites and geographies ensuring a unified TaskUs experience.

2. The Command Center (Governance)

• Build and own the Source of Trutha centralized tracking system for all global initiatives.

• Maintain 20/20 visibility on project status ownership and risk mitigation.

• Lead high-stakes weekly execution reviews that focus on outcomes not just slide decks.

3. Radical Accountability

• Act as the closerproactively chasing and escalating actions to ensure nothing falls through the cracks.

• Hold stakeholders accountable across all reporting lines; youre the guardian of our commitments.

4. Stakeholder Synergy

• Serve as the proxy for senior leadership in alignment discussions and client narratives.

• Navigate internal resistance with grace and data driving consensus across multicultural teams.

What You Bring to the Table

• The Experience: 7 years in Operations Account Management Performance Enablement or PMO within a fast-paced multi-site environment. Telecom Travel and E-Commerce Background is a Plus!

• The Closer Mentality: A proven track record of leading excellence in complex accounts and lines of businesses driving completion of mult-dependcy projects to the finish line under tight deadlines.

• Global Fluency: Experience managing process alignment across different sites global exposure is a plus!

• Influential Leadership: The ability to lead motivate and nudge senior stakeholders and cross-functional teams toward a common goal.

• Data-Driven DNA: You use insights to identify performance gaps early and provide leadership with the why behind the what.

The Nice-to-Haves

• Mastery of Change Management methodologies.

• A background in Project Management (PMP/Prince2) or Six Sigma.

• The flexibility to hop on a plane when a global site needs your boots on the ground.

Why TaskUs

Were a collective of high-performers who believe in doing things differently. We work hard we play hard and we prioritize a culture of transparency and well-being. If youre ready to stop giving updates and start driving results lets talk.

Ready to make an impact Apply now.

TaskUs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager