Director, Capture Services, Matterport

Job Description

CoStar Group (NASDAQ: CSGP)is a leading global provider of commercial and residential real estate information analytics and online marketplaces and 3D digital twin in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to createtruly uniqueand valuable offerings to our refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our continue that effort today and are always working to improve and drive is how we deliver for our customers our employees and equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

About Matterport:

Matterport a CoStar Group brand the global leader in 3D digital twin technology spatial data and AI-driven solutions for the built world. Our platform transforms the way commercial real estate professionals market manage and reimagine properties by delivering immersive data-rich digital experiences. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning construction and operations to documentation appraisal and marketing.

About the Role:

The Senior Director of Matterport Capture Services will be responsible for the end-to-end strategic planning operational execution and financial performance of Matterports Capture Services offering. This role requires a leader who can drive market adoption maintain and optimize a globally scaled operation ensure high-quality customer experience and lead a multi-disciplinary team. The ideal candidate will bridge the gap between technology and service operations ultimately accelerating the creation of digital twins for Matterport customers worldwide.

This position is located in Arlington VA and in office Monday through Friday.

Responsibilities:

Strategy and Growth: Define and execute the global strategy for Capture Services identifying new markets service tiers and partnership opportunities to drive significant revenue growth and profitability.

Operational Excellence: Oversee the service delivery infrastructure including vendor management quality assurance and technology integration to ensure efficient high-quality and scalable operations.

P&L Management: Hold profit and loss (P&L) responsibility for the Capture Services business unit including budgeting forecasting and resource allocation to meet financial targets.

Cross-Functional Leadership: Collaborate closely with Product Engineering Sales and Marketing teams to align service offerings with Matterports core platform customer needs and market feedback.

Team Leadership: Lead and mentor a high-performing global team fostering a culture of accountability continuous improvement and customer obsession.

Customer Experience: Establish metrics and processes to monitor and enhance customer satisfaction ensuring Capture Services is a seamless professional and reliable experience.

Risk and Compliance: Manage operational risks ensure compliance with relevant regulations and implement best practices for secure and reliable service delivery.

Qualifications:

• 8 years of progressive leadership experience in a service delivery operations or professional services role preferably within a technology SaaS or digital mapping/3D industry.
• Demonstrated experience owning and operating a $15M P&L including revenue growth cost management and margin delivery.
• Proven track record of scaling service operations and driving business growth through strategic initiatives.
• Exceptional strategic thinking with the ability to translate high-level vision into tactical executable plans.
• Strong operational discipline and an understanding of logistics vendor management and supply chain best practices.
• Excellent cross-functional leadership and communication skills with the ability to influence and align stakeholders across all levels of the organization.
• A results-oriented accountable mindset with a passion for building and scaling businesses.
• High emotional intelligence with the ability to motivate and develop a diverse team.
• Comfortable operating in a fast-paced high-growth environment with a bias for action and continuous improvement.
• Excited by partnering with cross-functional teams to drive success in Capture Services and the broader Matterport business
• Bachelors degree required from an accredited not-for-profit University or College.
• A track record of commitment to prior employers.

Preferred Skills and Qualifications:

• MBA or equivalent advanced degree.
• Deep understanding of the Matterport platform or similar 3D capture photogrammetry or spatial data technologies

WHATS IN IT FOR YOU

When you join CoStar Groupyoullexperience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internaltrainingandtuition reimbursement.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life legal and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirementplanwith matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classes
• Access to CoStar Groups Diversity Equity & Inclusion Employee Resource Groups
• Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing