GMS Tier III Manager

The Defense group at Leidos has a career opening for a System Administrator to take the role of GMS Tier III Manager on a DISA contract. This role is primarily on the customer site at Scott AFB IL. The site lead will manage a team of 8-10 personnel providing support for assigned systems supporting Global Management Systems.

PRIMARY RESPONSIBILITIES:

- Directly report to Service Delivery Program Management on all technical and personnel concerns

- Perform Leidos supervisory duties for a team of 8-10 personnel. Provide guidance and direction for personnel issues including completing performance feedback annual reviews salary recommendations corrective action disciplinary actions submission for awards and recognition etc

- Provide input on budget and resource assets.

- Assisting in hiring processes for multiple labor categories as required

- Provide effective technical leadership for the team managing and sustaining a Lab environment.

- Provide support for ticket escalation on major outages.

- Be able to work in a rapid paced environment at times.

- Provide strategic leadership and input with development partners to ensure customers understand emerging needs and technological advancements.

- Lead the onboarding and standup of new enclaves and environments as needed.

- Interacts with Tier II support and evaluates vendor products.

- Develops and monitors policies and standards for allocation related to the use of computing resources.

- Creates maintains and implements detailed documentation and maintains standard operating procedures.

- Application of security settings and other commercial best

- Provides coaching and reviewing the work of lower-level technical staff.

BASIC QUALIFICATIONS:

- Bachelors degree and/or 12 years of overall related experience with a Windows/Linux server environment. Additional experience education and training may be considered in lieu of degree.

- Windows Linux and Solaris Server experience with an expertise in at least one.

- Extensive experience working with virtual environments using VMware and VDI practices

- Currently possess an active Secret security clearance with the ability to obtain a Top Secret

- Currently possess DoD 8570 certification at least IAT level II e.g. Securityce.

PREFERRED QUALIFICATIONS:

Integration of cyber security tools and systems with network performance trouble ticketing and security subsystems highly desired.

Candidates with a thorough knowledge of networking principles to included TCP/IP a plus.

Experience with a ticketing system such as ServiceNow

ITIL v3 Foundation certified

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Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.