IT Operations Analyst
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Ecolab is seeking an IT Operations Analyst to to lead incident response and drive service restoration across critical technologies and business services. This role partners closely with operations engineering and leadership teams to coordinate communications manage escalations and improve incident management practices.
Whats in it For You:
- Exposure to work with support global teams (Network Server Application)
- Great work environment with a diverse team.
- Exposure to team leadership application ownership.
What You Will Do:
- Own and lead Major Incident Management (MIM) bridge calls from detection through resolution.
- Coordinate triage assignment and escalation across technical teams to restore service quickly and safely.
- Manage stakeholder communications including status updates timelines and impact summaries.
- Leverage monitoring and event management tooling to identify correlate and track incidents (e.g. SolarWinds ThousandEyes).
- Use ServiceNow to create manage and report on incidents major incidents and related records.
- Support knowledge management by ensuring timely creation and maintenance of runbooks and knowledge articles.
Position Details:
- Work week and shift: Monday Friday business hours
Minimum Qualifications:
- Bachelors degree
- 2 years experience in a monitoring and escalation role
- ServiceNow experience
- Experience with event/monitoring and collaboration tooling including SolarWinds ThousandEyes and xMatters
- No Immigration Sponsorship available
Preferred Qualifications:
- 5 years of Major Incident Management experience
- 5 years of ServiceNow experience
- 5 years of experience with event management and monitoring practices
- 5 years of SolarWinds ThousandEyes and xMatters experience
- Experience leading major incidents including facilitation decision support and stakeholder communications
- Demonstrated leadership skills including driving alignment across teams during high-severity events
- Experience contributing to knowledge management (runbooks knowledge articles and process documentation)
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Customer Requirements Notice
To meet customer requirements and comply with local or state regulations applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19 including a booster if eligible unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process please visit the Recruiting Support link in the footer of each page of our career website.
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
