TeamLogic IT Operations Coordinator I

NW Valley

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profile Job Location:

Phoenix, NM - USA

profile Yearly Salary: $ 41000 - 49000
Posted on: Yesterday
Vacancies: 1 Vacancy

Job Summary

Operations Coordinator Level 1

Were a Managed Service Provider (MSP) seeking an entry-level Operations Coordinator to work closely with our CTO and CEO to keep client-facing operations moving smoothly.

This is a hands-on contributor role with real ownership in procurement and quoting proactive monitoring of Microsoft Teams and email for incidents and project coordination support (and over time leadership of smaller projects).

Strong organization accurate execution and disciplined follow-through are essential; along with professional communication with clients and vendors.

We can teach the MSP/technical pieces were looking for someone who brings organization accuracy and strong follow-through.


Benefits:

  • Competitive salary with bonus opportunities
  • Health Dental Vision Insurance offerings
  • Paid time off and holidays
  • Ongoing education and learning and reimbursement program
  • 401K with matching after 1 year

What Youll Do

Procurement & Quoting (Primary Ownership)

Coordinate quoting and procurement end-to-end: request pricing assemble quotes confirm availability/lead times place orders track shipments and resolve vendor/order issues.
Communicate with clients and vendors regarding lead times substitutions/backorders and delivery coordination.
Maintain accurate records (tickets quotes POs order status updates delivery confirmations warranty/asset details as applicable).

Client Communication Incident Escalation (Primary Ownership)

Monitor Teams ticket queues and email for urgent items client-impacting issues and VIP requests.
Acknowledge requests professionally gather missing details and route to the right internal owner(s).
Escalate with clear context priority and next stepsand follow through until the item is truly owned/resolved (close-the-loop coordination).
Work with leadership team on client communications such as newsletters and real time alerts.

Project Coordination (Growth Focus)

Support project execution: assist with scheduling task tracking meeting notes status updates documentation and internal communications.
Provide client-facing updates (status next steps blockers timing changes) with guidance from the project lead as needed.
Over time lead smaller internal or client initiatives independently (process improvements internal rollouts onboarding steps).

We are a great fit for you if you:

  • Are results-oriented self-motivated energetic professional and reliable.
  • Have strong organization and time management; are comfortable tracking multiple priorities and deadlines.
  • Bring xcellent written communication: clear summaries crisp handoffs consistent follow-up.
  • Are comfortable communicating with clients and vendors professionally (email/Teams/phone as needed).
  • Possess strong attention to detail and accuracy (especially for quoting and ordering).
  • Have good judgment and discretion; are able to handle sensitive information appropriately.
  • Remain calm under pressure in a fast-paced environment; able to re-prioritize quickly.

It would great if you have (but not required):

  • Excel proficiency (filters/sorting basic formulas; pivot tables a plus).
  • Technical exposure/education (A/Network helpdesk experience IT fundamentals).
  • Familiarity with MSP tools/concepts (ticketing/PSA/RMM)
Growth Path:
This role can grow into Project Manager or Service Delivery / Operations Leadership based on strengths and interests. Growth is driven by mastery of tools and workflows consistently strong performance and taking on broader responsibilities such as leading larger projects or initiatives. Ultimately you will help forge your path.

Salary:

$42000 to $49000 DOE

A bit about us:

We are TeamLogic IT a nationwide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader ranked top 1% on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services 2020 Teamlogic IT won the MSP of the year Award. We offer networking security data and email services as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.

TeamLogic IT offers competitive wages 401K with matching health insurance fitness center access challenging work career opportunities a pleasant work environment and ongoing training. We are a drug free company. Salary is dependent upon your skills and experience.
Compensation: $41000.00 - $49000.00 per year



Our growth isnt measured in numbers its an investment in aligning with the best talent.

If you have IT experience skills and a determined mindset to overcome any obstacle youll enjoy the TeamLogic IT life. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. Work for a local office but be part of a bigger entity with collaboration from hundreds of other technicians across North America.

Everyday we set out to help businesses across the nation perform better grow faster and achieve more. Thats our Modus Operandi. Whats yours

If our philosophy syncs with yours check out our openings and touch base soon.

Were Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.

TECHNOLOGY

If youre fascinated by technology have IT skill sets and want to be part of this fast growing business sector TeamLogic IT is an exciting place to be. Our mission is to leverage technology on behalf of our clients; therefore IT technicians are instrumental to the success of our organization. We seek candidates who demonstrate a high level of technical competency and take great pride in their work. For those who reflect our shared values of care excellence and integrity you will fit right in.

Career Development

Our people are our greatest assets. Thats why we believe in developing talent at all stages of their careers. With the incredible pace of change in technology we focus on giving talent the tools to grow and evolve their skills beyond their immediate job functions. From technicians to system administrators to account managers we empower our people with process and technology that gives them the freedom to think creatively and drive bold changes to IT Managed Services business.

Benefits

  • Healthcare Insurance
  • 401K Plan
  • Paid Holidays
  • Ten Days Paid Time Off
  • Training and Certifications
  • On Site Fitness Center

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.


Required Experience:

IC

Operations Coordinator Level 1Were a Managed Service Provider (MSP) seeking an entry-level Operations Coordinator to work closely with our CTO and CEO to keep client-facing operations moving smoothly.This is a hands-on contributor role with real ownership in procurement and quoting proactive monitor...
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