Learning Performance Consultant I

As a dedicatedLearningPerformanceConsultant Iyou willserve as an internal learning consultant to enhance the performance of employees through the identification and facilitation of learning solutions. Partner with the business toidentifygaps in knowledge and make recommendations and implement solutions to enable achievement of performance goals andobjectives.Collaboratewith all levels of USAA management and internal partners to assess business or employee issues related to learning opportunities.

We offer a flexible work environment that requires an individual to bein the office 4 days per week.This position will be based in the San AntonioTX office. Relocationassistanceisnotavailable for this position.

Whatyoulldo:

• Partners with business and internal peer partners toidentifylearning opportunities define learning requirements define learning requirements (problem identification performance requirements measure of success etc.) develop learning plans andfacilitatethe delivery of learning solutions.

• Facilitates internal business partnerships to proactively solve business problems related to learning and performance opportunities and ensureappropriate elementsare communicated in a clear andtimelymanner.

• May evaluate and engage external vendor partnerships to assess specific learning solutions and implement asappropriate.

• Acquiresand applies intermediate knowledge of the business itsproductsand processes to provide effective learning solutions.

• Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Gathers business information analyzes data trends toidentifyroot cause(s) driving employee performance issues and proactively provides recommendations for learning solutions to the business or project teams to improve employee performance.

• Guides the business on strategy implementation in the pursuit of business solutions.

• Recommends Learning & Development best practices for project implementations.

• Curates and organizes course content to produce engaging informative and visually compelling programs onappropriate deliverymodalities to meet the learning needs of the business.

• Manages and engages third party vendor relationships to provide learning solutions to specific communities.

• Manages a portfolio of instructor-led class enrollments andattendance. Maycollaborate on performance improvement projects and designs andimplementperformance improvement interventions or plans to support business learning requirements.

• Ensurerisks associated with business activities are effectivelyidentified measuredmonitored and controlledin accordance withrisk and compliance policies and procedures.

What you have:

• Bachelorsdegree:OR 4 years of related experience (in addition to the minimum years of experience) may be substituted in lieu of degree.

• 4 years of experience coordinating definingdevelopingand/or delivering learning and development programs aligned to business needs.

• Experience gathering requirements and being a liaison to business partnersregardinglearning needs.

• Demonstrated ability to transfer knowledge to advance team organization and enterprise goals andobjectives.

• Experience implementing innovative learning solutions.

What sets you apart:

• Bring deep learningexpertiseto the table.You understand adult learning principles instructional strategies and performance support methodsand can apply them intentionally rather than by default.

• Recommend solutions not just execute requests.You are comfortable pushing back when trainingisntthe answer and confidently recommending alternative or blended solutions (e.g. performance support job aids process changes coaching) with a clear rationale.

• Operate as a trusted advisor to leaders.You ask strong diagnostic questions challenge assumptions respectfully and guide stakeholders to informed decisions using data experience and L&D best practices.

• Design for performance impact.You focus on how peopleactually workand ensure learning solutions are practical applicable and aligned to measurable business outcomes.

• Own work from end to end.You can take an initiative from analysis through implementation and evaluation with minimal direction managing ambiguity timelines and stakeholder expectations effectively.

• Maintainhigh standards.You evaluate effectiveness learn from results and continuously refine your approach to improve future recommendations and outcomes.

• US military experience through military service or a military spouse/domestic partner.

Compensation range:The salary range for this position is: $69920- $133620.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).