Product Manager III

Why this role matters

At F5 our mission is to power and protect every appanywhere. As we scale SaaS and recurring revenue our Customer Support and Experience platforms aremission critical.Weremodernizing how customers get help: from AI-powered self-service and optimized case routing to agent experience and enterprise-grade compliance.Everything we do centers around people. That means weare obsessedwithhow to make the lives ofourcustomersbetter. And it means we prioritize a diverse F5 community where everyone can thrive.In this role you will combine domainexpertise PLG thinking and practical AIknow-howto deliver measurable business impact.

Position summary

F5 Digital is seeking a Product Manager III tolead strategic modernization of enterprise systems supportingCustomer Support and Success Teams. The Product Manager III owns product strategyroadmapand day-to-day execution across:

• Customer Support platforms(MyF5Salesforce Service CloudCase management Knowledge management)

• Product-led growth initiativesthat drive self-service adoption and operational efficiency

The ideal candidate is an end-to-end product leader who can balance strategic cloud roadmap planning with hands-on Agile execution bringingexpertisein AWS servicesSalesforce platform architecturecloud migration patterns enterprise system integrations and AI/MLdriven automation to deliver scalable secure and cost-optimized cloud solutions.

Key Responsibilities

Product Strategy & Roadmap

• Set long-term product strategy and roadmap forCustomerSupport andSuccesssystemsaligning to corporate OKRs and business partner priorities

• Partner closely with Customer SupportSuccess business Digital Engineering Security and Product teams

• Define andOwn product strategy forGTM Systems cloud migrationprioritizationroadmap based on business value technical dependencies risk and ROI

Product-Led Growth (PLG)

• Design PLG efforts across CustomerSupport andSuccess: in-product triggers guided onboarding self-service funnels activation metrics and growth experiments that increase adoption and reduce costly assisted support

• Drive measurable self-service adoption and case deflection

Backlog Ownership and Agile Delivery

• Translate business requirements into Epics Features and User Stories with clear Acceptance Criteria

• Prioritize work based on business value revenue impact urgency technical dependencies and risk

• Lead sprint planning backlog refinement retrospectives and execution cadence with engineering and stakeholders

• Facilitate biweekly demos tovalidateoutcomes gather feedback and adjust priorities

• Maintain delivery predictability by managing scope and surfacing risks early

Security Compliance & Governance

• Partner with InfoSec and Compliance teams to ensure AWS deployments meet security standards (FedRAMP GovCloud SOC 2 ISO 27001)

• Design andImplement security best practicecompliance-as-codeand automated security controls

• Ensure proper identity federation MFA secrets management (AWS Secrets Manager/Parameter Store) and audit trails

• Establish cloud governance frameworks cost allocation tags and FinOps practices

AI/ML Enablement

• Apply AI/ML concepts toidentifyopportunities for automation and intelligence withinCustomerSupport and Successworkflows

• Implement responsible AI practices with guardrails for data privacy explainability and bias mitigationclassification conversational assistants and automated knowledge generation

• Partner with data analytics and architecture teams to define measurable outcomes and support responsible AI adoption

Metrics Analytics & Stakeholder Management

• Maintainaccuratebacklog sprint and release reporting in Azure DevOps or Jira

• Define instrument and own KPIs and dashboards: self-service deflection CSAT NPS SLA compliance MTTR cost-per-ticket feature adoption time-to-first-response points planned vs completed throughput trends and predictability

• Support Quarterly Business Reviews (QBRs) with delivery insights and use metrics to continuously improve execution quality and stakeholder trust

• Serve as the primary product point of contact for Manufacturing Supply Chain and Customer Support teams

• Evangelize product vision and influence executives and partners

What Success Looks Like

• Successful cloud migration of critical enterprise systems with zero or minimal business disruption

• Reduced average time-to-resolution and improved SLA compliance for priority customers

• Improved deployment velocity and developer productivity through cloud-native practices

• High stakeholder satisfaction across supportcompliance and engineering

• Roadmap execution with demonstrable business outcomes that map to corporate OKRs

• Established cloud operating model with FinOps security and governance frameworks

Required Qualifications

• 5years of progressive experience in Technical Product Management Product Ownership Business Systems or IT delivery roles for enterprise environments

• Hands-on experience designing and shipping enterprise-scale systems: customer support/service experiencesystemsand/orcloud migration and modernization projects

• Strong understanding of cloud core services;Compute (EC2 ECS EKS Lambda) Storage (S3 EBS EFS) Database (RDS Aurora DynamoDB) Networking (VPC CloudFront Route 53) Security (IAM KMSGuardDuty)

• Experience with Salesforce platform architecture Service Cloud configuration and GTM tool integrations (e.g. Salesforce Sales Cloud Marketing Cloud or similar platforms)

• Proven Agile delivery leadership including sprint planning backlog refinement stakeholder demos and iterative delivery

• Proficiencywith Azure DevOps or Jira for backlog sprint and release management

• Strong communicationand facilitation skills with the ability to drive alignment across business and technology teams and translate complex technical concepts for executives

• Bachelors degree in business Information Systems Computer Science or equivalent experience

Preferred Qualifications

• Prior experience runningcloudtransformations or migrating support platforms at enterprise scalewitha track recordof successful product launches

• Demonstrated product-led growth experience: designing experiments funnels in-product nudges and activation flows that drive adoption and retention

• Experience in scaled Agile environments with multiple scrum teams and shared dependencies

• Experienceoperatingin regulated environments supporting government/commercial customers

• Certifications: Agile Product ManagementAWSor relevant AI coursework

• Familiarity withCI/CD pipelines

Skills & Behaviors We Value

• Strategic thinker who pairs vision with rigorous execution

• Customer-obsessed with an operators mindset-cares about outcomes and is comfortable iterating quickly

• Collaborative leader-who builds trust with business partners and technical teams

• Data-driven decisionmaker-uses metrics to prioritize justify tradeoffs and measure impact

• Pragmaticcloudadvocate-understandstrade-offs between lift-and-shift vs. modernization

• Riskmanagerproactivelyidentifiesand mitigates migration risks

• Launchexcellence-orchestrates seamless rollouts that balance speed with change management and user adoption
  
  #LI-HB1