Admin and Customer Service Officer

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

How youll make the right impact

As an Admin & Customer Service Officer youll play a key role in ensuring our Defence logistics operations run efficiently and in line with contract expectations. Reporting to the Operations Manager you will:

• Coordinate and deliver day-to-day administrative and customer service support to operational teams

• Maintain accurate records forms registers and databases in line with contract and audit requirements

• Provide frontline customer service support for inbound enquiries complaints and order tracking requests

• Generate standard reports and assist in preparation of formal documentation (e.g. meeting packs activity trackers KPI reporting inputs)

• Follow defined procedures for document control data entry and query management escalating where necessary

What youll bring

Were looking for motivated professionals who bring:

• Minimum 3 years experience in an administrative customer service document controller or logistics support role

• Experience working in a logistics warehousing or Defence-related environment (preferred)

• Proficient in Microsoft Office Suite (Excel Word Outlook SharePoint) and ability to work with ERP/WMS platforms

• Strong written and verbal communication skills

• Well-organised and able to prioritise tasks in a fast-paced operational environment

• Ability to maintain confidentiality accuracy and professionalism in all interactions

• Knowledge of and experience with ISO9001 Quality Management System requirements relating the management and control of documentation and records (preferred)

• Previous experience managing controlling developing and continuously improving document control systems

Eligibility to make the grade

To apply for this role you must:

• Be an Australian Citizen.

• Be eligible to obtain and maintain an AGSVA Defence Security Clearance (Baseline or higher).

• Be prepared to undertake pre-employment checks including criminal history medical and other background assessments.

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

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