Behavioral health Care Coordinator

The Behavioral Health Care Coordinator performs a clinical role that is vital in supporting the work of behavioral health care team through independently performing a variety of clinical administrative patient experience and technical functions. Care coordination in panel management is the task of bridging gaps between patient care specialists labs health maintenance and preventive care.

This position provides program coordination to a team of psychiatric medical and behavioral health professionals in a primary care setting to support the provision of care for adult and pediatric patients. It provides administrative coordinative functions related to the program including patient and schedule management patient support and panel addition to day to day panel management the Care Coordinator works to improve workflows track and report program and provider metrics and outcomes and facilitate communication within and outside of the clinic as it relates to patients and programming.

Patient management

• Uses EPIC for report writing to reach out to patients by making cold calls MyChart messages and sending letters.
• Supports the team by entering referrals orders and interacting with the care team to ensure health maintenance and preventive care are provided.
• Scrubs (reviews and manages) charts and schedules daily to understand what is and is not needed for patient visits.
• Abstracts external records into EPIC.
• Proactively schedules appointments.
• Monitors clinician schedules for same day cancellations and utilizes short call list to fill visits when possible.
• Follows up on no-shows and cancellations to improve patient outcomes.
• Rooms PMHNP patients and runs point of care labs for specialty teams as needed.

Care coordination

• Assumes a lead role in health maintenance and panel coordination.
• Primary point of contact for questions regarding service referrals and tests.
• Ensures that Releases of Information are gathered at initial appointments and up-to-date at each visit.
• Identifies and requests needed records to ensure high quality coordination of care.

Communication

• Provides information and education to patients and gathers information for specific visits.
• Prioritizes and responds to patient questions via MyChart phone email and fax in regards to scheduling and care issues within scope.
• Escalates all issues outside scope as appropriate.

Documentation/Data management

• Documents legibly concisely correctly and completely to ensure team can accurately assess the status of care needs.
• Uses approved clinical resources and follows procedures appropriately.
• Participates as assigned with database input.
• Issues patient safety alerts to providers and helps manage the patients affected.
• Monitors tracking tools and provides real-time updates as appropriate.
• Initiates and implements processes to facilitate continual improvements related to data collection.

Two years experience in a hospital or hospital based clinic settingAND

High School diploma or equivalentAND

Positions with in person patient care: BLS from AHA required. New hires will be enrolled and required to complete during orientation AND

One of the following four:

1. Completion of a nationally recognized accredited medical assistant training program including a practicum (externship) of at least 160 hours OR
2. Successful completion of a formal medical services training program of the United States Armed Forces OR
3. Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT) OR
4. Current Oregon Practical Nurse License

For those completing medical assistant training or formal military medical services training as referenced above in #1 and #2 the following is also required (Those qualifying under the EMT or LPN qualification are exempt from this requirement.)

MA certification received from a nationally recognized and accredited certifying body upon hire or by the completion of the probationary period or internal job change evaluation period as appropriate. Currently these include:

• The American Association of Medical Assistants (AAMA) awarding the Certified Medical Assistant (CMA.)
• The American Medical Technologists (AMT) awarding the Registered Medical Assistant (R.M.A.)
• The National Center for Competency Testing awarding the National Certified MA (NCMA.)
• The National Health Career Association awarding the Certified Clinical Medical Assistant (CCMA.)

Any applicable certifications or licensures must be maintained for the duration of employment.

In addition to receiving the appropriate certification noted above Medical Assistants will be required to successfully demonstrate competencies prior to completion of probation or the internal job change evaluation period as appropriate.

Ability to work independently and as a member of the team including leadership.

Knowledge of patient flow and back office functions. Ability to effectively and efficiently perform chart scrubbing and panel outreach activities. Demonstrated strong analytic skills including displaying and interpreting data. Proficiency with EPIC Microsoft Office including Excel Word and Power Point. Ability to manage time sensitive competing demands and meet deadlines. Working knowledge of medical terminology. Strong relationship building skills excellent communication skills exceptional customer service skills highly sensitive to patient needs.

• Completion of coursework related to mental health substance use and health equity.
• Two years of work experience in a medical office setting including high volume direct patient contact in both front and back office.
• Two years of work experience working with patients living with mental health substance use low health literacy and low health equity.
• Ability to work independently and as a member of the team including leadership.
• Knowledge of patient flow and back-office functions.
• Ability to effectively and efficiently perform chart scrubbing and panel outreach activities.
• Demonstrated strong analytic skills including displaying and interpreting data. -Proficiency with EPIC Microsoft Office including Excel Word and Power Point.
• Ability to manage time sensitive competing demands and meet headlines.
• Working knowledge of medical terminology.
• Strong relationship building skills excellent communication skills exceptional customer service skills highly sensitive to patient needs.
• Familiarity with Patient Centered and Trauma Informed Care principles and demonstrated skill working from a trauma informed perspective.
• Bilingual.

• Working in patient care areas among clinic staff and patients.
• Requires prioritization and time management skills.
• Frequent interruptions in an environment of frequent change and fluctuations.
• May be exposed to body fluids tissue possible radiation exposure and infectious processes.
• Subject to phone and computer work for several hours daily.
• Possible home visits and the ability to meet patients in the community and attend appointments with them.
• Hours: T-F 8-630 with some evenings and Saturdays (40 hours/week)
• This position requires frequent intervals of walking significant cumulative distances (ie. escorting patients to rooms transporting specimens/supplies to other buildings etc.) standing for long periods of time and bending. Ability to lift or help position (using correctly learned body mechanics) patients weighing up to but not limited to > 200 lbs with or without assistance. The work environment carries risk of exposure to human tissue/fluids and radiation. Ability to use the senses of seeing (including color vision ability) hearing touch and smell to make correct judgments regarding patient conditions and safely administer care. Use of all hospital approved clinical equipment. Significant use of computers copiers multi-line phones and fax. Must be able to deal with competing needs and priorities of internal and external customers.