Referral Management Specialist I – Charleston

Job Description Summary

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Job Description

The Patient Access Center is the scheduling and communication call center for MUSC. We are the front-line for our patients and support the various specialties and providers at MUSC.

Additional Job Description

Key Responsibilities:

• Serve as the initial contact for patients and referring providers.

• Facilitate the referral and appointment scheduling process across multiple specialties.

• Use call center protocols and automated systems to manage scheduling and data entry.

• Triage calls using standardized algorithms; refer clinical issues to the appropriate teams.

• Collect and verify patient demographic insurance and contact information.

• Ensure high-quality customer service and patient satisfaction.

• Maintain a strong understanding of referral workflows and department procedures.

Minimum Qualifications:

• Education:

  • Bachelors degree from an accredited college or university OR

  • High school diploma or equivalent (GED) and at least two (2) years of experience in a medical office call center or customer service environment.

• Skills & Requirements:

  • Ability to prioritize and manage multiple tasks in a dynamic high-volume setting.

  • Strong computer proficiency including Windows Excel and web navigation.

  • Excellent verbal and written communication skills.

  • Strong problem-solving and customer service abilities.

  • Self-directed with the ability to collaborate across teams.

  • Typing speed of 35 cwpm required.

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:

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