Director, Infrastructure Communications

Position Title:

Time Type:

Position Summary and Qualifications:

Required Attachments: List of at least (3) professional references; a resume/CV; and a cover letter in the Application Supporting Materials field. Do not submit application until all documents are attached.

As attention to detail is critical. To demonstrate this please start your cover letter with the phrase: Confirming on-site availability for Saint Josephs University in Philadelphia. Applications without this specific phrase may not be considered further.

Essential Duties and Responsibilities:

Strategic Planning & Leadership

• Provide vision direction and oversight to the Infrastructure Communications teams including staff selection mentorship professional development and performance management.

• Establish test and maintain robust Disaster Recovery (DR) and Business Continuity Plans (BCP) for all critical network and telecommunications services.

• Develop cost estimates provide technical specifications attend project meetings and develop test procedures for projects impacting the network infrastructure telecommunications services and security.

• Lead system reconfigurations and upgrades for telecommunications and network systems.

• Manage system and service planning budgeting and procurement processes for both network and telecommunication services.

• Lead Green IT initiatives by optimizing power and cooling within network infrastructure managing efficient hardware lifecycles and reducing the departments carbon footprint.

• Manage processes and staff to evaluate recommend and implement technologies to facilitate the delivery of data voice and video services that traverse the campus network.

• Perform capital and operational budget planning and oversight for Infrastructure Communications units and coordinate necessary purchasing.

Network Infrastructure & Operations

• Function as a key technical leader and project manager for the wired/wireless network infrastructure across three physical locations numerous buildings and software-defined cloud services.

• Supervise Network staff and oversee work related to the operational management security and maintenance of wired/wireless network infrastructure including site-to-site/VPN connections.

• Oversee core network routing infrastructure management network system performance/utilization analysis troubleshooting and planning for growth and security.

• Utilize predictive network analytics and AIOps tools for proactive monitoring anomaly detection and automated remediation of connectivity or performance issues.

• Diagnose troubleshoot and resolve performance connectivity and related network problems (on-site and remotely).

• Manage network software hardware and reporting tools for configuration troubleshooting compliance and performance analysis.

• Lead the evaluation deployment and ongoing management of Software-Defined Wide Area Networking (SD-WAN) DNS DHCP and IPAM across the multi-campus footprint to optimize traffic routing and enhance redundancy.

• Manage power and environmental systems supporting the network infrastructure.

• Design and enforce strict network segmentation and micro-segmentation strategies for the secure onboarding isolation and management of campus-wide Internet of Things (IoT) devices.

Telecommunications Infrastructure & Operations

• Oversee Telecommunication operations including IP-enabled PBXs voice/unified messaging call accounting directory maintenance call recording e-911/c-911/PSAP Emergency Notification and related systems.

• Lead the strategic roadmap deployment and lifecycle management of cloud-based Unified Communications as a Service (UCaaS) platforms to modernize legacy PBX infrastructure.

Vendor Management & Service Delivery

• Manage vendor relationships develop RFPs conduct contract negotiations and manage procurement/contracts for telecommunications networking and cabling services.

• Manage inside and outside cabling plant for data voice and campus television; supervise related cabling projects.

• Supervise the process for community requests for service/repair of telecommunications network and television services.

• Determine technical requirements and serve as liaison to internal/external service providers for network-based devices and services.

Security & Compliance

• Spearhead the transition toward Zero Trust Network Access (ZTNA) and Secure Access Service Edge (SASE) frameworks evolving beyond traditional site-to-site and perimeter VPN boundaries.

• Collaborate with Chief Information Security Officer and Network Security Engineer to manage network-level security including firewalls and SIEM. Align network and telecommunications security postures with broader industry-standard frameworks (such as NIST or CIS controls) alongside existing higher-education requirements like HEOA.

Secondary Duties and Responsibilities:

• Represents the Infrastructure Communications team at meetings such as the Change Management Board Architecture Review Board and Technology Adoption committees.

• Manages network cabling documentation and serves as liaison for network cabling requests.

• Researches and evaluates the technical and financial feasibility of network and telecommunications products for possible acquisition and deployment.

• Collaborates with IT system administrators and coordinates Infrastructure Communications staff to provision robust and reliable connectivity to data centers physical servers and virtual servers.

• Oversees the work of third-party service providers ensuring that Service Level Agreements are followed.

• Performs telecommunications system administration programming and troubleshooting as needed.

• Oversees processes to: manage border connectivity with ISP(s); assures network-level security and compliance in collaboration with other IT personnel.

• Assesses network operations procedures setting quality standards while adhering to security and compliance guidelines.

Minimum Qualifications (Education/Training and Experience):

Required

• A Bachelors degree in a related Information Technology field or an equivalent combination of education training and relevant technical experience and skills.

• Demonstrated 10 years of experience managing networking/communications systems and infrastructure.

• Minimum 5 years of supervisory experience is required.

• Demonstrated 5 years of in-depth experience with and strategic oversight of L2 switching (SPBm/VLAN/STP/LACP) and L3 routing protocols (IS-IS/VRF/BGP/OSPF) in complex enterprise environments.

• BGP experience is a plus.

• Experience implementing enterprise communications systems and coordinating hardware and software upgrades is required.

• Experience managing projects to deploy communications wiring and to support installed plant (copper and fiber backbone riser and horizontal/station for data voice and television) is required.

• Demonstrated knowledge 802.11 network standards.

• Knowledge of data communications wiring (CAT5E/6/6E Fiber).

• Knowledge of AC DC power UPS and power management.

• Experience with network security technologies (firewall IPS).

• Demonstrated experience planning and managing budgets and financial modeling.

• Ability to work independently and with others in a collaborative environment.

• Must possess excellent problem-solving organization project management and professional skills.

• Requires familiarity with basic word processing spreadsheets and database software.

• Valid drivers license.

Preferred

• Experience in Linux and Windows system administration.

• Basic working knowledge of virtualization/virtual environments.

• Knowledge of cloud based PBXs and/or hybrid deployments.

• Vendor-Specific Ecosystems: Direct experience creating and managing specific campus switching and security fabric ecosystems (such as Extreme Networks Fortinet Ruckus wireless or Aruba wireless) is highly desirable.

Supervision:

Provides direct supervision to Network and Telecommunication teams which may include roles such as Network Analysts Telecommunication Analysts and student workers. (currently 4 FTEs 2 consulting companies and student worker)

Physical Requirements and/or Unusual Work Hours:

• This is a hybrid role with work performed both onsite across 3 physical locations and remotely. This role will be located at the Hawk Hill (Philadelphia) campus.

• Walking standing sitting and lifting up to 50 lbs.

• Transporting equipment on a hand truck. Moving in cramped or enclosed areas.

• Walkthroughs meetingsproject preparation and supervisory work often require work in manholes closets attics basements etc.

• Off-hours responsibility during network/telecommunications problems and projects.

• On-call responsibility; must remain available 24 hours a day 7 days a week for critical network or telecommunications problems on campuses.

This position is not eligible for visa sponsorship.

Pay Transparency:

The estimatedpayrange for this position is $110000-$130000 annually. Offeredsalarywill be commensurate with work experience and educational background. Clickhereto learn more about the Universitys approach to pay and benefits transparency.

Notice to Out of State Applicants:

Saint Josephs University may only consider applicants from Pennsylvania New Jersey New York (not including New York City zip codes) and Delaware (Delaware residents must regularly be present for over 50% of work time on an SJU campus).

Saint Josephs University is a private Catholic Jesuit institution and we expect members of our community to be knowledgeable about and to make a positive contribution to our mission. Saint Josephs University is an equal opportunity employer that seeks to recruit develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity diversity and inclusion. EOE

Saint Josephs University prohibits discrimination on the basis of sex in its programs and activities including admission and employment in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator e-mail visit Campion Student Center suite 243 or call . To learn more about the Universitys Title IX policies the process for filing a report or formal complaint of sex discrimination sexual harassment or other form of sexual misconduct and the Universitys response to reports and/or formal complaints please visit Inquiries may also be directed to the Federal agency responsible for enforcing Title IX the U.S. Department of Education Office for Civil Rights.

Applicant Information & Disclosures

Please review this article of important information pertaining (but not limited) to: Background checks the Form I-9 Equal Opportunity Employment (EOE) and Title IX.

Pay Transparency & Benefits Overview

Read more about the universitys approach to pay and benefits transparency.