Systems and Network Administration Specialist

As a Systems and Network Administration Specialist youll play a key role in managing and optimizing our BMC Helix SaaS environment ensuring our systems are performant available and delivering real business value. Youll occasionally participate in oncall and afterhours support helping keep critical platforms running smoothly for a global organization that operates around the clock.

Youll thrive in this position if youre collaborative technically skilled and passionate about delivering reliable IT service management solutions that support our global operations.

Key Responsibilities

• Manage and administer the BMC Helix SaaS instance including integrations and surrounding applications.
• Monitor system performance and implement solutions to ensure maximum uptime and availability.
• Configure and customize BMC Helix to align with evolving business requirements and deliver measurable value.
• Troubleshoot and resolve technical issues using established procedures and best practices.
• Partner with cross-functional teams to support system enhancements and process improvements.

Required Qualifications

• Bachelors degree in Computer Science Management Information Systems or related field or equivalent practical experience.
• 6 years of experience in systems administration IT service management or related technical roles.
• Strong hands-on experience with BMC Helix and/or Remedy ITSM platforms.
• Proven experience supporting and configuring BMC Helix platforms including DWP Catalog Helix Business Workflows Innovation Suite Developer Studio CMDB ITSM Helix Dashboards and Spoon client.
• Ability to manage enterprise applications with minimal supervision and deliver reliable solutions.
• Clear communicator with experience working in collaborative technical environments.

Preferred Qualifications

• Relevant certifications in BMC Helix ITIL or related IT service management frameworks.
• Experience supporting global IT operations and infrastructure.
• Familiarity with SaaS administration system integrations and automation tools.

This position will be located in Philadelphia and offers the opportunity for a hybrid work environment at least 3 days a week in-office subject to change providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

Were proud to offer a competitive rewards package that is meaningful recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaqs overall success.

In addition to base salary Nasdaq offers significant other compensation (annual bonus/commissions and equity) benefits and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate including but not limited to: skill set experience education/training business needs and market demands.

Nasdaqs programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match Employee Stock Purchase Program with 15% discount Student loan repayment program up to $10k Company paid life and disability plans Generous paid time off
• Prioritize Health: Comprehensive medical dental and vision coverage Health spending account with employer contribution Paid flex days to support mental wellbeing Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions) Paid parental leave Fertility benefits Paid bereavement leave
• Connect with Community: Company gift matching program Employee resource groups Paid volunteer days
• Grow Career: Education Assistance Program Robust job skills training and Professional development opportunities

For more information visit Nasdaq Benefits & Rewards Career page.