Insurance Consumer Analyst II

Agency

Dept of Insurance

Division

Consumer Assistance Group

Job Classification Title

Insurance Consumer Analyst II (NS)

Position Number

Grade

NC11

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior user-friendly service courtesy and respect. Our agency licenses insurance agents adjusters bail bondsmen and more along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the an ever-changing environment it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products competitive prices and consumer protection.

Description of Work

Salary Recruitment Range: $55515 - $65088
Salary Grade: NC11

The posting will close at 11:59 p.m. the night before the closing date.

This position currently qualifies for a hybrid telework option with routine office and up to one remote workday per week. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Primary Purpose of the Position:

The primary purpose of this position is to ensure that life and health insurers comply with relevant laws rules and policy contracts in their dealings with consumers. This is accomplished through an analysis of the regulatory factors related to any given complaint researching policy provisions state law federal laws relating to health insurance including the Affordable Care Act and the No Surprise Act and reliance on considerable knowledge of insurer and agency operations. Using a case management model this position is responsible for communicating with complainants ascertaining whether the complaint has all relevant information obtaining additional information if needed identification of any areas of potential non-compliance research of insurance issues consult with relevant areas of the Department responsible for rating and forms/filing to ensure that company responses are accurate communicating with industry on areas of concern require corrective action from industry and documentation of the complaint to comply with national NAIC coding standards. This position must also recognize areas of non-compliance that have the potential to be wide-spread and impact large numbers of position must have considerable technical knowledge as well as interpersonal skills to communicate with complainants who possess any level of education. The ability to express oneself clearly and concisely in verbal and written form is necessary for this position. This position must communicate progress of the complaint process to the complainant and answer any questions or address any concerns the complainant has through the complaint handling position must communicate with the Section Manager when significant areas of non-compliance are discovered and obtain as much information as is necessary to refer the matter for further action to other Department Divisions.

Knowledge Skills and Abilities/Management Preferences

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Management Preferences:

• Considerable knowledge of Life and Health insurance principles and practices and North Carolina insurance laws and regulations.
• Considerable knowledge of Life and Health insurance policies and coverages legal processes insurance-related court rulings medical/health and terminology and costs.
• Ability to make presentations before groups ofconsumers and/or insurance and regulated entitypersonnelorotherinterested/affectedparties.
• Abilitytoexpressoneselfclearlyand conciselyinoralandwrittenform and translate technical insurance language into layman terminology.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree in business or economics or a related program from an appropriately accredited institution and two years of experience in insurance underwriting claims or policyholder service; or an equivalent combination of education and experience.

Benefits of NC State Employment:

We value our employees and offer a wide varietyof competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts Accident Insurance Cancer & Specified Disease Critical Illness Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits:

• Why Work For NC
• NC OSHR: Benefits

Supplemental and Contact Information:

For consideration for this vacancy all applicants must complete an online application using the APPLY button above.

To receive credit for your work history and credentials you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.

***Applications with see attached or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***

Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript.

The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications disciplinary action and possible criminal prosecution.

The Department of Insurance/Industrial Commission is anEqual Employment Opportunityemployer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

• Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC your academic credentials will be verified.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• Applicants seeking Veterans Preference under N.C.G.S .126 must submit a DD Form 214 Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in the status of each submitted application is documented next to each vacancy for which they have applied.

For more information about NCDOI: Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Carlie Grace Perry

Recruiter Email: