Reimbursement Order Management Supervisor

Change peoples lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Reimbursement Operations Supervisor (Internal title: Reimbursement Order Management Supervisor)

• Deadline to apply by April 24th 2026

Position Spotlight:

• Lead and develop a team of 10 reimbursement specialists
• 3-week comprehensive training experience
• Flexible schedule within the hours of operation of the region you support
• Hybrid work environment with a combination of in-office and work from home. Three days in office two remote.

Change peoples lives and love what you do! Cochlear is the most recognized brand in hearing health care.

About the role

Cochlear is helping people hear and be heard all over the world. Come be a part of our amazing mission! If you have a background in people management within a Reimbursement environment this is a fantastic opportunity to join the Reimbursement Operations team at the global leader in implantable hearing devices! In this role you will be based in our Americas head office based in Lone Tree CO. This role is hybrid requiring you to be in the office 2 days per week minimum with 3 days per week working from home.

In this role you will be able to directly impact the customer experience for thousands of cochlear implant recipients across North America by supervising staff and overseeing the processing of reimbursement orders. To be successful in this role you will be expected to coach teach mentor and professionally develop a team of 10 personnel as they obtain the necessary documentation and insurance approvals to process orders through the insurance services model. The leader in this role is expected to provide our customers with world-class service by demonstrating a high degree of knowledge integrity and empathy when addressing customer inquiries and escalations. Youll have the opportunity to make a significant contribution to Cochlears successful history of innovation by applying your knowledge and experience of reimbursement data entry and order processing leading by example accountability of yourself and your entire team strategic thought and follow-through. Youll know youve been successful in this role when your team has exceeded Cochlears lofty reimbursement goals while demonstrating the highest standards regarding ethics teamwork work-ethic and professionalism.

Key Responsibilities

• Provide guidance to team members when questions or concerns arise and being a subject matter expert on insurance related situations
• Evaluate and adjust team member work and region assignments based on team members knowledge skill set and business need
• Hold team members accountable for assigned tasks by monitoring and appraising performance providing feedback timely and engaging in disciplinary action when applicable
• Identify areas for improvement and training needs within the team and communicating this information to fellow leadership and Talent Development as necessary. Responsible for providing feedback to cross-functional business partners when necessary

Key Requirements

To add value to Cochlear in this role youll be able to meet and demonstrate the following knowledge skills and abilities in your application and at interview:

• Bachelors Degree or Equivalent Work Experience
• 24 Years of Experience
• 12 years of leadership and/or coaching experience
• Extensive knowledge of government insurance and commercial insurance

Salary and Benefits

In addition to the opportunity to develop your knowledge and grow professionally we offer competitive wages and benefits.

• Target Salary Range in the United States: $70000 - $80000 based upon experience as well as an annual bonus opportunity of 7.5% of base salary. Compensation offered to candidate may vary based on work experience education and/or skill level.
• Benefit package includes medical dental vision life and disability insurance as well as 401(K) matching with immediate vesting Paid Time Off tuition reimbursement maternity and paternity leave Employee Stock Purchase Plan and pet insurance.

Who are we

Human needs have always been our inspiration ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind thinking about their needs.

For this reason our products services and support will continue to evolve and improve. We are by our customers side through the entire hearing journey so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to peoples lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery communicate orally and in writing with others internal or external to the organization utilize problem solving/critical thinking skills to discern and convey information. The individual is regularly required to utilize comprehension critical thinking communication problem solving organization reasoning relating to others and discernment of items such as product specifications procedures and processes to customers (whether internal or external).Influence organization/classification of information and planning are also required.

The work environment is a home/office environment and are representative of those in individual encounters while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at to learn more.

Cochlear Americas is an Equal Opportunity Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation marital status veteran status or any other characteristic protected by federal state or local law. In addition Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application please contact us via web or phone at .