We are looking for an Operational Admin Support for up to a 15 month fixed term contract to provide effective and efficient administrative support to all Homes and Places teams in the delivery of an effective planned maintenance repairs modernisation compliance grounds and voids service
Liaise with colleagues to achieve excellent customer service meet business objectives and provide an effective support service to all Operations teams.
What youll be doing
- Provide administrative support to the Planner Supervisor Planning and Logistics team and other Operational teams within Homes and Places as required including the administration of the call-out process for DLO teams.
- Take ownership of managing historic and suspended repairs liaising with Planners and Supervisors to resolve the outstanding repairs. Update and maintain CHP records/information systems in line with data protection requirements to ensure accurate and easily accessible data attending update meetings as required.
- Take ownership of incoming queries and action accordingly with guidance from the Planner Supervisor and relevant Supervisors and Managers.
- Collaborate with colleagues to support a range of Operations-related projects and activities to meet key performance indicators (KPIs) provide team cover drive value for money (VfM) and achieve continuous improvement.
- Provide regular progress reports to the Planner Supervisor in relation to service delivery.
What we are looking for
- Evidence of competence in administrative processes / procedures.
- High level of computer literacy including a good working knowledge of Microsoft Office packages (Word Excel and Outlook).
- Experience of working in a customer focused environment.
- Able to prioritise work and manage conflicting deadlines.
- Able to work flexibly as a member of a team.
Please note the office expectancy of this role is as follows: Will be required to be office based for the first 6 months for training before adopting a hybrid working pattern which is then expected to be office based for 3 out of the 5 days a week.
Benefits
- The salary for this post will be 25168 Per Annum.
- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- CHParticipate volunteering programme
- Competitive pension scheme
- 25 days annual leave per annum plus bank holidays 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager taking account of business need. We operate a hybrid working policy at CHP.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
INDMED
Were a local housing association thats passionate about tackling the housing shortage in the East of England. We provide warm safe and affordable homes. But we dont stop there. We offer a wide range of support and services to help our customers and their communities to thrive.
We want to be an organisation that cares about our customers and communities and is determined to make a difference. Well be bold and open-minded in our pursuit of solutions to help people transform their lives.
We dare to be different and look for opportunities to evolve and experiment. Were comfortable taking calculated risks and arent afraid to fail and learn from our mistakes. Were confident in our abilities and the contribution we can make whilst being sensitive and responsive to the needs of our people customers and communities.
We show our understanding for others in everything we do and continually look for ways we can be helpful. We always assume best intentions and approach each situation with a warm heart. We give our support wherever we can and go out of our way to be kind and considerate to each other and our customers.
We welcome ideas and opinions that are different from our own and look for ways to bring them into our organisation and work. We value diversity of experience and thought and were proactive in addressing bias or prejudice wherever we find it. We treat everyone fairly and strive to be truly inclusive in every way.
Were resolved to do our very best for the people we serve and our employees by being our best every day. Were resilient in the face of difficulty finding creative ways to overcome obstacles. Were resolute in achieving our objectives and persist until we succeed. Were focused in our pursuit of excellence and dont compromise on quality.
Required Experience:
Contract
We are looking for an Operational Admin Support for up to a 15 month fixed term contract to provide effective and efficient administrative support to all Homes and Places teams in the delivery of an effective planned maintenance repairs modernisation compliance grounds and voids serviceLiaise with c...
We are looking for an Operational Admin Support for up to a 15 month fixed term contract to provide effective and efficient administrative support to all Homes and Places teams in the delivery of an effective planned maintenance repairs modernisation compliance grounds and voids service
Liaise with colleagues to achieve excellent customer service meet business objectives and provide an effective support service to all Operations teams.
What youll be doing
- Provide administrative support to the Planner Supervisor Planning and Logistics team and other Operational teams within Homes and Places as required including the administration of the call-out process for DLO teams.
- Take ownership of managing historic and suspended repairs liaising with Planners and Supervisors to resolve the outstanding repairs. Update and maintain CHP records/information systems in line with data protection requirements to ensure accurate and easily accessible data attending update meetings as required.
- Take ownership of incoming queries and action accordingly with guidance from the Planner Supervisor and relevant Supervisors and Managers.
- Collaborate with colleagues to support a range of Operations-related projects and activities to meet key performance indicators (KPIs) provide team cover drive value for money (VfM) and achieve continuous improvement.
- Provide regular progress reports to the Planner Supervisor in relation to service delivery.
What we are looking for
- Evidence of competence in administrative processes / procedures.
- High level of computer literacy including a good working knowledge of Microsoft Office packages (Word Excel and Outlook).
- Experience of working in a customer focused environment.
- Able to prioritise work and manage conflicting deadlines.
- Able to work flexibly as a member of a team.
Please note the office expectancy of this role is as follows: Will be required to be office based for the first 6 months for training before adopting a hybrid working pattern which is then expected to be office based for 3 out of the 5 days a week.
Benefits
- The salary for this post will be 25168 Per Annum.
- Learning and development opportunities
- Healthcare cash plan
- Robust employee reward and recognition programme
- Free and confidential Employee Assistance Programme
- CHParticipate volunteering programme
- Competitive pension scheme
- 25 days annual leave per annum plus bank holidays 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 37 hours per week - employees may be able to work flexibly by agreement with their line manager taking account of business need. We operate a hybrid working policy at CHP.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
INDMED
Were a local housing association thats passionate about tackling the housing shortage in the East of England. We provide warm safe and affordable homes. But we dont stop there. We offer a wide range of support and services to help our customers and their communities to thrive.
We want to be an organisation that cares about our customers and communities and is determined to make a difference. Well be bold and open-minded in our pursuit of solutions to help people transform their lives.
We dare to be different and look for opportunities to evolve and experiment. Were comfortable taking calculated risks and arent afraid to fail and learn from our mistakes. Were confident in our abilities and the contribution we can make whilst being sensitive and responsive to the needs of our people customers and communities.
We show our understanding for others in everything we do and continually look for ways we can be helpful. We always assume best intentions and approach each situation with a warm heart. We give our support wherever we can and go out of our way to be kind and considerate to each other and our customers.
We welcome ideas and opinions that are different from our own and look for ways to bring them into our organisation and work. We value diversity of experience and thought and were proactive in addressing bias or prejudice wherever we find it. We treat everyone fairly and strive to be truly inclusive in every way.
Were resolved to do our very best for the people we serve and our employees by being our best every day. Were resilient in the face of difficulty finding creative ways to overcome obstacles. Were resolute in achieving our objectives and persist until we succeed. Were focused in our pursuit of excellence and dont compromise on quality.
Required Experience:
Contract
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Posted on:
14 hours ago
Vacancies:
1 Vacancy
