Commercial Operations Specialist

Join Our Team at Wheels Up

At Wheels Up were proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines we are committed to making private air travel safe reliable and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesnt stop at private flights. Wheels Up also provides freight services safety and security solutions and managed services to individuals businesses government agencies and more. Regardless of how when or where you want to fly our mission is simple; deliver a premium personalized aviation experience for every customer.

This will be a hybrid position requiring 3 days per week at the Delta LAX office.

Role Overview: What Youll Be Doing

In this role you will provide critical administrative support to the Account Executive and team by maintaining lead data generating reports and coordinating client onboarding tasks. Your contributions will help streamline sales operations and ensure a seamless high-quality experience across the clients journey. You will play a key role in driving operational efficiency and team success.

Your Key Responsibilities (Essential Functions)

• Monitor and route inbound leads from the website CRM referrals and other channels to appropriate team members
• Maintain and update lead scoring criteria to prioritize outreach efforts effectively
• Enter update and maintain client and prospect records in Salesforce and other systems
• Generate recurring and ad hoc reports on sales activity KPIs and pipeline progress for leadership and team visibility
• Maintain and organize internal documentation including SOPs FAQs and training guides
• Support client onboarding by tracking documentation and coordinating internal tasks
• Assist with proposal creation and renewal paperwork for re-deposit or rebuy opportunities
• Collaborate with team members to continuously improve process and operational workflows

What You Bring to the Table: Education & Certification Requirements

Were looking for someone who has a unique mix of experience skills and passion for what we do:

• Excellent communication organization and time management skills
• Familiarity with CRM systems (Salesforce preferred) and reporting tools
• Comfort working with data and process documentation
• Minimum of 1-2 years sales support or administrative experience required
• Bachelors degree or equivalent experience in a fast-paced support or operations role

The Extras We Value (Preferred Requirements)

While not mandatory here are some additional things that would make you stand out:

• Experience supporting teams in aviation finance or B2B service environments
• Familiarity with DocuSign proposal generation or contract workflows
• Ability to proactively manage multiple priorities adapt quickly and respond to urgent team needs

Physical Requirements

We want to make sure youre fully equipped for success. Heres a look at any physical requirements needed for this role:

• Standard office and computer usage required

What We Offer: Salary Range & Benefits

At Wheels Up we believe in fair compensation based on experience skills and qualifications depending on a variety of factors. The range for the role is between $55000 - $65000. We dont typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally you will be eligible for an incentive program which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life including:

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical Dental and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being

Everyone is welcome here

Each of us is unique and thats what makes us amazing. We believe theres power in bringing people with different backgrounds points of view and life experiences together. So bring yourself and your best ideas.

Wheels Up is committed to a policy ofequal employment opportunityfor applicants and employees. It is our policy to apply recruiting hiring training promotion compensation and professional development practices and make all other employment decisions without regard to actual or perceived race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic informationor any other characteristic protected by federal state or local laws regulations or ordinances.

Because when we feel safe and comfortable being ourselves theres no limit to what we can achieve.

Need Accommodations

If you have a disability or are a disabled veteran and need assistance with applying please reach out to us at Simply include Accommodation Request in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!