Front Desk Receptionist (Sunday mornings)

HealthFitness a Trustmark company is a proven leader in providing fitness solutions that engage and connect people both on-site and online to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individuals journey by creating communities of health within the organizations we serve so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support training and development and flexible employment opportunities.

About the role

Key Accountabilities:

• Greet engage with and be attentive to members and guests practicing a positive hospitality focused mindset.

• Be knowledgeable and able to provide accurate program services and membership information as well as answer questions regarding all offerings.

• Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sams Club associate community.

• Assist with all front desk administrative duties membership enrollment processes check-in/check-out procedures and tracking or record keeping.

• Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors.

• Efficiently respond to client and participant requests comments or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution.

• Maintain an up-to-date specific knowledge on participant and facility policies as appropriate including Emergency Action Responses. Be able to recognize and respond to Educate participants on policies and procedures.

• Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings.

• Opening and/or closing duties.

• Other duties as needed/assigned.

Minimum Requirements:

• 18 years of age or have earned a High School Diploma or GED.

• 1 year of verifiable experience in a Customer Service or Hospitality role.

• CPR/AED and First Aid certification through the Red Cross the American Heart Association or American Safety & Health Institute required.

• Must be able to stand up to 50% of the time during a shift.

• Computer proficiency in MS Office including Word Excel and Outlook; and working knowledge of the member management system databases and tools.

Brand: HealthFitness

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer including disability and protected veteran status.