Care Coordinator (PHRN)

• Receive inbound calls from injured workers and employers.
• Collect and verify employee demographics and nonclinical injury details.
• Enter and maintain accurate information in designated platforms.
• Follow scripted prompts and toolgenerated instructions to progress workflows.
• Execute coordination tasks based on approved protocols.
• Provide standardized scripted instructions and nextstep information.
• Coordinate required forms referrals and documentation as applicable.
• Deliver standardized closing statements to injured workers and employers.
• Finalize and document call records in relevant systems.
• Complete designated coordination tasks per workflow.
• Escalate all clinical questions or symptom concerns to a USRN.
• Participate in ongoing training calibration and quality assurance reviews.

• An active Nursing license in the Philippines.
• At least one year of experience in U.S. healthcare.
• Excellent verbal and written communication organizational and documentation skills.
• Proficiency in navigating multiple software applications simultaneously during live calls.
• Strong attention to detail interpersonal and time management skills.
• Typing proficiency of at least 40 WPM.
• Willing to work in any assigned shift.
• Able to report onsite as needed.

All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer believes in each persons potential and well help you achieve yours.

All information will be kept confidential according to EEO guidelines.

Privacy Notice & Consent

We value your privacy. By submitting your information through this form you are applying for a position at Genfinity Philippines Inc. and voluntarily providing personal information including your name contact details and resume.

This information will be collected and processed solely for recruitment purposes including evaluating your qualifications assessing your skills verifying your background and contacting you about your application. As part of the recruitment process identity verification may be conducted at a later stage i.e. post-offer stage which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

You have the right to access correct or withdraw your data at any time. For more information please refer to our Privacy Policy or contact our Data Protection Team at .

By submitting this form I acknowledge that I have read and understood the above Privacy Notice and hereby give my free informed and voluntary consent to the collection and processing of my personal information by Genfinity Philippines Inc. for recruitment purposes.