Sr. Analyst Market Operations Services

Nasdaq Technology is looking for a passionate Sr. Analyst Market Operations Services to join the Bangalore technology center in India. If Innovation and effectiveness drive you forward this is the place for you!

Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions constantly aiming to rewrite tomorrow.

As a Sr. Analyst Market Operations you will be responsible for providing efficient and high quality client services to financial institutions. Responsible for continuing development and improvement of the client services with the overall objective of shortening the client response time and increase service quality. This position is responsible for both technical and non-technical support.

Role Responsibilities -

• Research and respond to all trading and technical inquiries from both internal and external customers using various support tools.
• Provide assistance/training to customers in all facets of Nasdaqs Equities business including the use of all exchange services and ancillary products.
• Troubleshoot all client connectivity issues including firewall changes access list modifications and session configurations.
• Support for the Nasdaq/FINRA Trade Reporting Facility (ACT).
• Provide client assistance on specific functionality for all new and existing Nasdaq protocols.
• Responsible for making regular process improvements in all facets of the groups daily duties.
• Apply AI-driven thinking to improve standard operating procedures and service workflows.
• Help manage major incidents by troubleshooting and communicating with internal and external clients.
• Create and manage various web products and provide training to clients in the use of those products.
• Troubleshoot client issues with the suite of Nasdaq and FINRA web products.
• Support user acceptance testing of new products and BCP protocols.

We expect you to have:

• Overall experience of 2 to 4yrs in customer service preferably in Trading domain.
• Series 7 and SIE licenses or the ability to obtain them within 3-6 months of employment.
• Strong knowledge of Excel (macros a plus).
• Knowledge of programming languages (Python SQL).
• Effective communication and presentation skills required.
• Knowledge of market structure & Financial services experience a plus
• Knowledge of FIX and other trading protocols a plus.
• Ability to handle multiple tasks during stressful situations.
• Ability to solve difficult problems with incomplete information.
• Must be able to adapt and learn new subject matter in short period of time.
• Must be self-motivated and extremely customer focused.
• Educational qualification : MBA/PGDM or equivalent degree in Finance

Does it sound like you

As the selection process is ongoing please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading clearing exchange technology listing information and public company services. As the creator of the worlds first electronic stock market its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4000 total listings with a market value of approximately $12 trillion.

To learn more about our business visit . Check out more about our Life at Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.