SDE II, Experience Analytics (Agent Experiences & Data Products)

AWS Experience Analytics (EXA) is seeking a Software Development Engineer to help build the tools and experiences that make customer data useful. EXA exists to understand how customers experience AWS and to turn that understanding into products and intelligence that teams across AWS can use. We are building a unified customer lifecycle data platform (Clara) customer experience measurement frameworks segmentation systems and AI-powered agents that make customer understanding available on demand.

This role sits at the intersection of infrastructure and experience. You will contribute to the core data product builds pipelines APIs data publishing while also prototyping and building the agent interfaces and experiences that make these products accessible. You will help us figure out what a Clara query experience should feel like how knowledge bases should surface insights and how AI agents should interact with the people who use them.

We are looking for someone who is curious about how people interact with data and AI systems who can move quickly from idea to working prototype and who is comfortable building across the stack rather than staying in one layer. You will work alongside applied scientists data scientists and researchers translating their models and findings into experiences that work. Some weeks you will be deep in infrastructure. Other weeks you will be exploring what an agent interaction should look like. You should be energized by that range not frustrated by it.

The ideal candidate writes clean production-quality code thinks carefully about the people who will use what they build and is comfortable working in spaces where the right approach has not been defined yet.

Key job responsibilities
- Design build and maintain software components across EXAs core data product portfolio including data pipelines APIs query interfaces and data publishing infrastructure.

- Prototype and build agent experiences and interfaces for Clara and other EXA knowledge bases exploring what the right interactions look like and iterating quickly based on what you learn.

- Collaborate with applied scientists and data scientists to translate models frameworks and analytical outputs into usable tools and experiences.

- Contribute to the architecture and design of EXAs agent ecosystem how agents surface insights how they interact with users and how they connect to underlying data infrastructure.

- Write code that meets the Amazon Code Bar: well-written maintainable robust secure efficient tested and operable.

- Participate in the full software development lifecycle scoping design code testing deployment and operational support.

- Help the team learn what works by building things testing them and sharing what you find.

About the team
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting has not followed a traditional path or includes alternative experiences do not let it stop you from applying.

Mentorship and Career Growth We are continuously raising our performance bar as we strive to become Earths Best Employer. That is why you will find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home there is nothing we cannot achieve in the cloud.

- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Experience building software that interacts with data systems (databases pipelines APIs or data platforms)

- Experience building conversational interfaces agent-based systems or AI-powered tools
- Experience with front-end development (React or similar frameworks) alongside backend/infrastructure work
- Experience with Python and cloud-based data infrastructure (AWS services preferred)
- Familiarity with ML model serving NLQ interfaces or knowledge base architectures
- Experience working in research or analytics teams where requirements emerge from discovery rather than predefined specifications
- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 158100.00 - 213800.00 USD annually
USA WA Seattle - 143700.00 - 194400.00 USD annually