VP Reporting & Analytics

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of Role:

The VP Reporting & Analytics leads Centivos reporting and analytics function owning the strategy delivery and continuous improvement of data insights to support client clinical provider operational and business decision-making. This role is responsible for developing and maintaining a standard library of retrospective and predictive insights enabling rapid delivery of ad-hoc analysis and owning the BI infrastructure and third-party metrics and models that power scalable differentiated insights across the enterprise.

Responsibilities Include:

Analytics Strategy & Operating Model

Define and execute the reporting and analytics strategy aligned to organizational priorities with a product mindset that emphasizes reusability consistency and scalability across the enterprise.

Establish and maintain a standard library of reporting insights including a semantic layer of measures and models designed to meet the majority of recurring reporting and analytics needs across the organization and in-the-moment ad-hoc analyses.

Drive enterprise-wide data literacy and self-service analytics capabilities enabling teams to access interpret and act on data confidently without requiring analyst intermediation for routine decisions.

Champion a culture of insight-to-action ensuring analytics findings are translated into clear strategic and operational recommendations that business leaders can act on decisively.

Lead the teams evolution toward AI-enabled analytics capabilities in accordance with Centivos AI Governance and Acceptable Use policies.

Stakeholder Delivery

Serve Employers Brokers Client Success and Centivo Corporate in highlighting Centivos value proactively creating and managing standard insights and delivering urgent and advanced analysis for clients and corporate stakeholders.

Serve internal stakeholders (e.g. Claims Operations Member Operations Care Provider Finance etc.) by delivering operational performance insights and supporting data driven planning predominantly developing standard insights for self-service by internal users with ad-hoc delivery as prioritized.

Cross-Functional Partnership

Partner directly with senior leaders across Claims Operations Member Operations Care Finance Sales & Marketing and Centivo Corporate to translate business priorities into actionable analytics capabilities.

Ensure proactive ongoing engagement Client Success anticipating stakeholder needs and maintaining alignment on priorities.

Collaborate closely with the head of data architecture (Datalake team) to ensure alignment between analytics products and the underlying data infrastructure governance standards and platform roadmap.

BI Infrastructure & Advanced Analytics

Own the BI infrastructure strategy including sourcing integration and ongoing management of third-party BI tools and metrics/models that enable scalable and differentiated insights.

Lead BI tool migration efforts ensuring continuity of reporting capabilities while improving scale performance and usability.

Identify and propose analytical solutions that leverage corporate clinical and third-party data assets to drive measurable business outcomes.

Delivery Excellence & Process Rigor

Own accountability for delivery against time and quality SLAs across standard and ad-hoc analytics requests.

Lead execution of a prioritized portfolio of analytics initiatives; establish process discipline to ensure consistent high-quality output at scale.

Drive automation including AI-assisted workflows to reduce errors improve productivity and increase the teams overall capacity for higher-value analysis.

Define and track key performance metrics across analytics value streams; course-correct proactively when performance deviates from plan.

Team & Vendor Leadership

Directly manage and develop a team of data analysts providing coaching performance oversight and career development aligned with Centivos leadership behaviors and growth objectives.

Build and maintain a high-performing analytics organization; model Centivos values and leadership behaviors consistently.

Manage vendor relationships related to BI tooling and third-party data/model providers including oversight of contracts statements of work and delivery performance.

Qualifications

Required Skills and Abilities

Bachelors degree required; advanced degree (MBA MS or related) preferred.

5 years of experience leading analytics or reporting teams including direct management of analysts and team leads.

5 years of healthcare industry analytics experience with a health plan (TPA strongly preferred) and/or health systems and/or HealthTech companies with hands-on experience with core datasets (claims EHR enrollment provider care coordination).

Domain expertise with claims operations value-based care ACO models and self-funded employer health plans is a significant differentiator.

Demonstrated experience designing and delivering a standard library of reporting and analytics products at enterprise scale with a product mindset for reusability and consistency.

Strong working knowledge of modern BI and analytics tools especially Tableau and additionally AWS Quicksight and Power BI ; data platforms such as Databricks Snowflake or Microsoft Azure Fabric; and analytical tools such as Python or R.

Experience with advanced analytics including machine learning and predictive modeling; familiarity with agentic AI and automation in an analytics context is a strong differentiator.

Strong stakeholder management skills with experience delivering business reviews and translating complex analytics into clear actionable recommendations for senior leaders.

Demonstrated ability to build consensus across business and technology stakeholders to drive prioritization and investment decisions.

Additional Preferred Qualifications

Experience leading BI tool migrations or analytics platform modernization initiatives.

Familiarity with datalake or lakehouse architectures (e.g. medallion architecture) and how analytics teams consume governed data platforms.

Experience in regulated industries with working knowledge of data privacy requirements relevant to healthcare (HIPAA PHI handling).

Demonstrated success driving self-service analytics adoption and data literacy programs across a non-technical workforce.

Work Location

Atlanta Buffalo or remote with periodic travel to Centivo offices as needed.

Leadership Skills

Business Acumen A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond ones own function.

Accountability & Execution Taking ownership of actions following through on commitments actively carrying out tasks monitoring progress delivering results as promised and being answerable for positive and negative outcomes.

Executive Presence The combination of gravitas charisma and trust/authenticity that shows up as a calm confident demeanor and that enables impact influence and desired outcomes within Centivo and with external stakeholders. Inclusive of gravitas (depth of expertise and credibility) charisma (ability to build rapport tell a story and hold a room) and empathy/humility (the ability to listen understand others needs and build authentic trust).

Strategist Mindset The ability to see and articulate the bigger picture thinking proactively and anticipating both opportunities and obstacles in the context of setting direction and maintaining alignment to long-term company goals. Inclusive of systems thinking process orientation and the flexibility to work through ambiguity.

People Manager Leadership Behaviors

Communicate Discuss the companys vision and strategies the departments direction and goals.

Clarify Set clear expectations. Define what good looks like.

Coach Provide recognition and feedback; help team members find solutions to challenges as you coach employees in their day-to-day performance and growth.

Connect Help teams see their collective purpose and how their work connects to the greater whole. Connect people within the company and broader network.

Centivo Values

Resilient This is wicked hard. There is no easy button for healthcare affordability. Luckily the mission makes it worth it and sustains us when things are tough. Being resilient ensures we dont give up.

Uncommon The status quo stinks so we had to go out and build something better. We know the healthcare system. It isnt working for members employers and providers. So were building it from scratch from the ground up. Our focus is on making things better for them while also improving clinical results which is bold and uncommon.

Positive We care about each other. It takes energy to do hard stuff build something better and to be resilient and uncommon while doing it. Because of that we make sure we give kudos freely and feedback with care. When our tank gets low a team member is there to be a source of new energy. We celebrate together. We are supportive generous humble and positive

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual) predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information visit .

Headquartered in Buffalo NY with offices in New York City and Buffalo Centivo is backed by leading healthcare and technology investors including a recent round of investment from Morgan Health a business unit of JPMorgan Chase & Co.

Required Experience:

Exec