Position Summary

Ingram Micro is seeking a Continuous Improvement Specialist to support its highvolume Reverse Logistics and consumer electronics repair operation in Hebron KY. This is a senior engineeringfocused individual contributor role responsible for improving repair yield reducing repeat returns and concessions (BER/bounce) and optimizing endtoend repair process performancewithout negatively impacting throughput or introducing unnecessary cost.

The role operates through crossfunctional influence rather than direct operational authority and is accountable for two core outcome areas:

• Quality & Yield Ownership facilitywide accountability for repair quality performance.
• EndtoEnd Process Flow Optimization ownership of repair process flow from receipt through final disposition.

A critical dimension of the role is designing and governing sitelevel change management ensuring improvements are datadriven measurable scalable and permanently embedded into operations.

Key Responsibilities

Quality & Yield Outcomes

• Own and govern sitelevel quality KPIs including repair yield repeat returns BER/bounce and cost of nonquality.

• Establish performance targets monitor trends and lead structured corrective action using engineering and statistical methods.

• Apply Lean Six Sigma PDCA and root cause analysis techniques to identify and eliminate sources of quality loss.

• Design and maintain closedloop feedback mechanisms linking defect data audits and return trends to process and training improvements.

• Partner with Operations Engineering Training and Quality leaders to develop SOPs control plans and standard work that embed quality into daily execution.

• Serve as the quality interface for OEM and client stakeholders translating external requirements into practical compliant operational standard.

EndtoEnd Process Flow Optimization

• Map and analyze endtoend repair and refurbishment processes identifying variation waste and constraints.

• Lead cycletime and flowefficiency improvements using value stream mapping time studies Pareto analysis and capability modeling.

• Protect SLA performance through robust process controls escalation triggers and performance dashboards.

• Collaborate with Engineering IT and Operations on system layout tooling and method changes to improve throughput and scalability.

• Develop and maintain capacity and scenario models aligned to forecasted demand without unnecessary cost or labor escalation.

Change Management & Continuous Improvement Governance

• Design and maintain a sitelevel change management framework including idea intake governance pilot structure success metrics and rollback controls.

• Lead improvement initiatives from problem definition through implementation and sustainment with clearly measured outcomes.

• Balance tactical Kaizen activity with longerterm strategic process transformation.

• Maintain a prioritized CI portfolio aligned to site customer and enterprise objectives.

• Coach leaders and teams in continuous improvement mindsets databased decision making and change adoption.

Training Capability & Compliance Enablement

• Ensure employees and temporary labor are trained and proficient in new or updated processes prior to deployment.

• Support development of training materials certifications and competency frameworks aligned to quality and process requirements.

Leadership & Stakeholder Engagement

• Influence outcomes without direct authority through strong crossfunctional relationships.

• Present datadriven insights business cases and progress updates to site leadership and client stakeholders.

• Champion a factbased peoplecentered continuous improvement culture focused on prevention and sustainability.

Required Qualifications

• Bachelors degree in Engineering Operations Supply Chain Business or a related discipline (or equivalent experience).

• 5 years of experience in continuous improvement engineering quality or operations roles within highvolume manufacturing repair or reverse logistics environments.

• Demonstrated success improving repair yield defect rates and repeat return performance using structured problemsolving.

• Strong working knowledge of Lean Six Sigma PDCA and statistical analysis tools.

• Proven ability to drive results through crossfunctional influence rather than positional authority.

• Strong analytical capability and comfort working with performance data dashboards and trend analysis.

Preferred Qualifications

• Six Sigma Green Belt or Black Belt certification.

• Experience in consumer electronics repair aftermarket services or OEMregulated environments.

• Familiarity with ERP WMS and Quality Management Systems.

• Experience translating OEM or client quality requirements into scalable operational execution.

What Success Looks Like

Within 1218 months the successful Continuous Improvement Specialist will have:

• Delivered sustained improvements in repair yield with measurable reductions in repeat returns and concessions.

• Achieved cycletime and flow improvements without loss of throughput or unnecessary cost.

• Implemented a robust leadershipadopted change management framework with measurable benefit realization.

• Established strong crossfunctional partnerships evidenced by shared ownership of outcomes and positive client feedback.