Patient Experience Coach

Job Details

Job Description

The Patient Experience Coach provides professional coaching and consultation to influence hospital and practice leaders direct care providers and other employees to deliver excellent patient experience.

Participate I the development and implementation of projects related to system -wide patient customer experience initiatives (education patient and family councils experience design patient voice technology solutions etc.

Demonstrates expertise to evaluate employee competency and support the hardwiring of standardized processes behaviors and initiatives related to the exceptional patient experience.

Collaborates with unit physician practice or department leaders to develop monitor improvement and accountability plans.

Influences accountability by validating behaviors contributing to performance reviews producing patient experience reports and developing improvement plans to staff

Leads by example through consistently role modeling the Standards of Behaviors Work closely with the senior Patient experience leader at assigned campuses or entities to ensure that we are effectively meeting stakeholder needs while striving for consistency and leveraging work products of the Patient Experience Team Provides the essential feedback to senior leader leaders need to understand the state of current site practices and initiatives

Conducts engaging training classes and meetings as needed in support of key initiatives.:

Excellent communication skills and an ability to interface effectively with physicians nursing non-clinical and executive leadership ability to lead organize and work on multiple initiatives/projects with compromising work.

Education:

Bachelors degree preferred.

Work Environment:

Standard hospital or clinic settings.

May require frequent rounding on inpatient units and outpatient areas.

Occasional travel between sites or facilities.

Work Shift

Worker Sub Type

Employee Entity

Primary Location Address

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.

For more benefits information please click here