Customer Service Representative
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Job Location:
Clackamas, OR - USA
Monthly Salary:
$ 55536 - 69420
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
This role is based in Clackamas OR IFF CKS. Be part of IFF Health & Biosciences team where together we can achieve greatness and make a real impact. Your potential is our inspiration. We believe that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore this position description is designed to outline primary duties qualifications and job scope but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.The Customer Service Representative position has full accountability for post-sales customer interactions and satisfaction. This position provides ongoing customer relationship management for key accounts that are part of IFF Clackamas strategic growth plan. Responsible for maintaining and managing existing accounts with varying needs-based requirements. Works with the sales and support teams for the achievement of customer satisfaction revenue generation and long-term account goals in accordance with company vision and values.
WHERE YOULL MAKE A DIFFERENCE
- Maintains contact with all clients to ensurehigh levelsof client satisfaction. Acknowledges and responds to all customer needsin a timely manner.
- Interfaces with customers and internal departments to manage multiple account-related and active product projects.Ensurestimelyquality resolutions and completion of actions.
- Analyzes customer satisfaction metrics develops action plans in partnership with internal teams and communicates opportunities for improvements with leadership.
- Communicates due datestimelinesand expectations to customers and internal teams. Maintains weekly customer order reports.
- Identifiesproblems implements continuous improvementssummarizesand develops strategic solutions to improving customer satisfaction metrics.
- Partners with internal teams toidentifyimprovements to problematic products andnegotiatesadjustments with the customer.
- Manages resolution of any production issues with internal teams. Communicatestocustomerproblemandsolution.
- Works with both internal and externallogisticsgroups to schedule customer shipments to achieve required metrics.
- Liaises with Finance to resolve issues with billing and payment.
- Coordinates resolution of customer quality complaints and any necessary return and/or rework. Ensures completion of root cause analysis and implementation of corrective/preventative processes.
- Monitors customer specifications to ensure accuracy and version control.
- Enter process communicate and track orders internally and to customers.
- Monitors and communicates any changes to order including quantities and changes in schedule. Relays customer needstointernal planning purchasingqualityand production teams.
- Produces sales order confirmations box labels invoices and other required statements as needed.
- Managemaintain and coordinatedeliverycustomer supplied materials. Provide post-production inventory reconciliation reports to the customer.
- Manages customer artwork reviews item setups and inventory inclusive of customer supplied and IFF Clackamas purchased.
- Maintains electronic customer information ship-to pay-to and active customer product lists.
- Maintains physical paperwork and ensurestimelyfiling of customer records.
- Monitors unique materials andidentifiesareas for improvementdestructionand/or disposition. Negotiates reimbursements with customers as needed.
- Partners with internal teams on maintenance of electronic forecasts as needed.
- Directly manage assigned accounts.
- Ability to be at the physical location of the job for the designated work schedule
- Will be asked to train someone and/orparticipatein a task force to improve company procedures or operations.
- Ability to effectively problem-solve
- Ability to work collaboratively andmaintaineffective working relationships with co-workers.
- Must be able to successfully pass all job-related tests and certificationsfor working in a cGMP quality environment including but not limitedto:inspections and GMP requirements to
- perform essential functions of the job. Must re-qualify every year on all job-related tests and certifications as job or qualifications require.
- Performs other duties as assigned.
WHAT MAKES YOU THE RIGHT FIT
- Familiar with Microsoft applications such as MS Office
- Excellent communication and interpersonal skills with proven ability to take initiative and build strong productive relationships
- Strong organizational and multi-tasking abilities
- A legal right to work in the United States
- Must pass a drug screen and a background checkin accordance withIFFstandards.
HOW WOULD YOU STAND OUT
- Clear focus on High Quality Production
- Commitment to high ethical standards and integrity
- Works well Independently and in a Team setting
- Good communicationinterpersonaland customer service skills.
- Positive Demeanor
- Inspires collaborative thinking and team building
- Dependable exemplifying this through attendance and job duties
- Constantly seeking better processes and challenging status quo: Continuous Improvement
We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.
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Salary Ranges:
Required Experience:
Unclear Seniority
About Company
We’ve been on the path of discovery for nearly two hundred years and we’re still at the forefront of scientific progress.
