Sr. Analyst, Technology Support

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

Youll be joining CIBCs Network and Security Operations Team and will be responsible for providing investigation and support on client issues technical issues system/site outages. Supporting and assisting multiple internal and external teams by maintaining prioritization and addressing respective CIBC technology groups and vendors. Youll be responsible for primarily maintaining the production environment for day-to-day operational activities manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. You will play a part in supporting Security environment (Such as Akamai and Palo Alto) requiring you to Work closely with our vendors and Security Engineering partners and collaborate with a diverse team to set up flexible innovative solutions that deliver a best-in-class client experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How Youll Succeed

• Production support -Investigate and define operational issues and prioritize based on severity risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.

• Partnership -Work as a regular liaison with business partners technology partners senior management team internal and external clients. Ensure internal clients are well-informed of the team mandate and nature including relevant policies and legislation changes. Promote and support the concepts products and services of the Channel Support area.

• Projects delivery -Act as subject matter expert in the assessment of impacts for planned system changes and projects ensuring compliance with relevant organization standards (Business Continuity Security Compliance and Privacy); develop and maintain productive relationships with Technology QA Project team and others. Research evaluate and support the development and implementation of new and/or revised policies procedures and standards. Investigate research and provide recommendations on issues and system outages.

• Reporting -Translate business requirements into configurations and interface specifications. Work with various technical teams to develop and manage the execution of implementation plans for high to critical complex new application and maintenance updates.

Who You Are

• You can demonstrate 2 years of experience in:internal applications you have working knowledge of brokerage products/services structure and operations sufficient to apply and adopt standard practice and processes for generally-related operational activities. You have a degree/diploma in Computer Science Business and/or a related field. Youve had some experience working with Palo Alto firewalls / Palo Alto Global Protect VPN solution.Its an asset if you have experience with Agile methodologies.

• Your influence makes a difference.You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• Youre digitally savvy.You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You know that details matter. You notice things that others dont. Your critical thinking skills help to inform your decision making.

• You put our clients first.You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.

• Values matter to you.You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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